Mishael Valerio

IT Support

Talent

Taguig, Southern Manila DistrictMember since June 7, 2024

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About

I Am Currently working at Astellas Pharma Philippines as IT Support, with excellent gain feedback from end users, for remote and office supporting in hardware & software troubleshooting also with the use of ITSM and ITIL for excellent service for end user to support and achieve their business goals.

Experience

IT Support Specialist to extend more of services using companies' tools for supporting end user in different devices (laptop,ipad,iphone), responsible for the Company Asset Management, CCTV monitoring (achievement to access CCTV to connect and access companies' VPN internet access that they can't user for several months. part of project for PABX to PBX Cloud upgrade. re-imaging laptop if there is a new iso coming from global

Education

Graduated From Nueva Ecija University of Science and Technology

From June 2011 - April 2015

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