Mitchell Che Reyes
Administrative and Operations Professional
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About
Detail-oriented administrative and operations professional with over four years of experience supporting sales, data, and business operations functions. Skilled in email and CRM management, reporting, document management, and order processing, with a strong background in data entry, cleaning, standardization, and extraction. Experienced in request triage, follow-up coordination, and customer service, complemented by prior work in recruiting, sourcing, and technical support.
Known for accuracy, reliability, and the ability to coordinate across teams to keep information organized and requests moving forward.
Experience
Sales Support Coordinator - Reed Elsevier Philippines - Iloilo
(2025-03 - 2026-07)
- Coordinate with multiple teams to ensure customer requests, primarily security inquiries and related tasks, are delivered promptly.
- Prepare weekly and monthly sales reports requested by various sales teams to support performance tracking and decision-making.
Data Analyst - Reed Elsevier Philippines - Iloilo
(2023-08 - 2025-03)
- Normalized and classified crash report data to ensure consistency and accuracy across records.
- Supported data entry functions to maintain organized and reliable datasets.
Operations Generalist - Reed Elsevier Philippines - Iloilo
(2023-03 - 2023-08)
- Supported business operations by scanning lease documents, extracting key information, and entering it into a new system as part of a migration project.
- Maintained data accuracy and organized records, ensuring smooth transitions to improve accessibility and compliance.
Talent Acquisition - Sourcing Specialist - Reed Elsevier Philippines - Philippines
(2022-06 - 2023-03)
- Conducted daily pre-screening interviews for up to 20 candidates across various roles.
- Sourced applicants through multiple platforms and coordinated with hiring managers to align candidate profiles with hiring needs.
Sourcing Intern - Reed Elsevier Philippines - Philippines
(2022-04 - 2022-06)
- Supported the talent acquisition team with candidate sourcing and screening activities.
Customer Service Representative - STARTEK Philippines - Philippines
(2015-01 - 2016-10)
- Delivered customer service support, addressing inquiries and resolving issues in a timely manner.
Technical Support Representative - Transcom - Philippines
(2013-02 - 2013-10)
- Provided technical support to customers, troubleshooting issues and delivering effective solutions.
Education
Interface Computer College (2022-10)
