Mj de Guzman

Passionate and results-driven professional with strong skills in team leadership, operations, and customer service. Dedicated to driving growth and delivering excellent experiences. Always eager to learn and take on new challenges

Operations Manager - Cha Tuk Chak

(2025-01 - 2026-05)

• Coordinated with cross-functional teams to align operations with company goals and customer expectations.
• Trained and supported store managers and staff to maintain brand standards and deliver a top-tier café experience.

Division Head- FOH - Yi Fang PH

(2021-01 - 2025-08)

• Led cross-functional collaboration with Operations, Franchising, Training, R&D, QA, and Marketing to drive business growth and efficiency.
• Oversaw strategic planning and execution across departments to ensure alignment with organizational goals.
• Championed innovation, quality standards, and continuous improvement initiatives across all divisions.

Operations Manager - Yi Fang PH

(2018-01 - 2021-12)

• Supervised daily business operations to ensure efficiency, productivity, and quality service delivery.
• Implemented process improvements and cost-control strategies to optimize operational performance.
• Coordinated with cross-functional teams to align operations with company goals and customer expectations.
• Managed multiple coffee shop locations, ensuring consistent quality, customer service, and operational excellence.
• Analyzed sales performance and implemented strategies to increase revenue, foot traffic, and customer retention.
• Trained and supported store managers and staff to maintain brand standards and deliver a top-tier café experience.

Area Manager - Elephant Grounds/ Yabu

(2017-01 - 2018-12)

• Led daily store operations to deliver exceptional customer experience and achieve sales targets.
• Managed, coached, and developed a high-performing team to maintain Starbucks' quality and service standards.
• Ensured inventory control, visual merchandising, and compliance with health and safety regulations.

Store Manager - Starbucks PH

(2010-01 - 2016-12)

• Led daily store operations to deliver exceptional customer experience and achieve sales targets.
• Managed, coached, and developed a high-performing team to maintain Starbucks' quality and service standards.
• Ensured inventory control, visual merchandising, and compliance with health and safety regulations.

B.S. - Industrial Psychology - EARIST Manila (2001-01 - 2005-12)