Operations Manager - Cha Tuk Chak
(2025-01 - 2026-05)
- Coordinated with cross-functional teams to align operations with company goals and customer expectations.
- Trained and supported store managers and staff to maintain brand standards and deliver a top-tier café experience.
Division Head- FOH - Yi Fang PH
(2021-01 - 2025-08)
- Led cross-functional collaboration with Operations, Franchising, Training, R&D, QA, and Marketing to drive business growth and efficiency.
- Oversaw strategic planning and execution across departments to ensure alignment with organizational goals.
- Championed innovation, quality standards, and continuous improvement initiatives across all divisions.
Operations Manager - Yi Fang PH
(2018-01 - 2021-12)
- Supervised daily business operations to ensure efficiency, productivity, and quality service delivery.
- Implemented process improvements and cost-control strategies to optimize operational performance.
- Coordinated with cross-functional teams to align operations with company goals and customer expectations.
- Managed multiple coffee shop locations, ensuring consistent quality, customer service, and operational excellence.
- Analyzed sales performance and implemented strategies to increase revenue, foot traffic, and customer retention.
- Trained and supported store managers and staff to maintain brand standards and deliver a top-tier café experience.
Area Manager - Elephant Grounds/ Yabu
(2017-01 - 2018-12)
- Led daily store operations to deliver exceptional customer experience and achieve sales targets.
- Managed, coached, and developed a high-performing team to maintain Starbucks' quality and service standards.
- Ensured inventory control, visual merchandising, and compliance with health and safety regulations.
Store Manager - Starbucks PH
(2010-01 - 2016-12)
- Led daily store operations to deliver exceptional customer experience and achieve sales targets.
- Managed, coached, and developed a high-performing team to maintain Starbucks' quality and service standards.
- Ensured inventory control, visual merchandising, and compliance with health and safety regulations.
