Mohammad Nur Sumusod

AS400 Production Support Analyst with more than 3 years of hands-on experience managing critical batch operations, troubleshooting complex production issues, and ensuring system stability in 24/7 enterprise environments. Proven track record in supporting manufacturing and logistics systems, aligning with ITIL standards, and collaborating effectively with cross-functional teams to minimize downtime and improve process reliability

Software Engineer - Accenture Inc. - Lahug, Cebu City, Cebu, Philippines

(2022-07)

• Provides Tier 2 support for AS400 environments including monitoring, troubleshooting, and escalation of batch job and system-level issues.
• Performed incident analysis, troubleshooting, and resolution for production issues related to AS/400 applications, CL programs, and job failures.
• Executes CL commands, job queue management, and manages job schedulers such as Robot/SCHEDULE and native AS400 schedulers.
• Coordinated with cross-functional teams and Change management team to manage change requests, deployments, and scheduled maintenance on AS/400 environments.
• Manages backup/restore operations, and daily health checks (DASD usage, system alerts).
• Performs DBSi application refresh activities to synchronize production and test environments, supporting effective application testing and minimizing defects.
• Performs user profile and object authority maintenance, password resets and profile creation.
• Provided on-call support and night shift rotation to quickly address production outages and restore system functionality within SLA timelines.
• Performs migration activities from internal aldon system to the dealer system, coordinating with change management team to ensure accuracy and completeness.
• Contributed to annual Disaster Recovery (DR) testing by managing application and product license installations on AS/400 systems and working closely with clients to guarantee precise configuration and smooth test execution.
• Monitor AS400 system performance, Job queues, message queues and harware status on multiple dealers.
• Monitor and ensures Nightly batch operations start and complete on schedule.
• Logs and report system anomalies, Nightly batch issues, hardware failures, or Alerts to L1 Support.
• Maintains detailed shift handover logs and documentation of recurring issues.

Bachelor of Science - Computer Engineering - Southern Mindanao Colleges (2013 - 2019)