Moises Macaspac

To be able to grow in a company that sets high standard to their job and be a part in all aspects of it.

Support Supervisor/Operations Manager at JoyRide SuperApp (2023-08 – 2026-03)

Handled customer and driver support, managed multiple departments, and oversaw team operations.

• Initially handled the Customer and Driver Support in relation to customer and driver concerns or issues and then eventually handled additional department (Application Support)
• Closely work with other departments like Wallet Management, Driver Quality, Insurance department, Legal services and Onboarding (MC, Car, Super Taxi) both on Site and off site
• Prepare and discuss monthly performance of the department with the Business owners
• Manage team metrics, oversee QA of the team, and handle training for the new hires

CSR Supervisor/Operations Manager at BM Express Intl. Services (2020-11 – 2023-03)

Managed multiple departments and regions, overseeing major company operations.

• Handled multiple Departments like CSR, Warehouse, Fleet, Motorpol, and Marketing
• Manage multiple Regions like Australia, New Zealand, and Singapore
• Create and discuss weekly and monthly reports to the COO and CEO of the Company
• Supervise and manage major operations of the company

Account Manager at Salmat Probe (2018-07 – 2020-04)

Provided technical support and managed client accounts.

• Provides Technical Support to agents under my bucket
• Directly report to the Chief Operations Manager and President of our clients about agent and work progress
• Create and facilitate trainings
• Ensure that SLA are always meet on a daily basis

Service Desk Agent at Sitel Philippines (2012-12 – 2017-05)

Provided technical support to employees.

• Provides Technical Support for Ecolab Employee
• Password Reset
• Non Phone Support (Side Task)
• Phone email set up (Microsoft Exchange)

Technical Support at Teleperformance (2011-12 – 2012-08)

Offered technical assistance to Australian ISP customers.

• Offers technical assistance for Australian ISP customers
• Email client setup
• Modify Existing customers plan
• Process work order and off site technician visits

Reservation and Sales Specialist at Teletech (2008-12 – 2010-09)

Managed flight reservations and passenger enrollments.

• Cancel, update and re-modify existing customers Ticket Reservation
• Enroll passengers to different Flight Reservation
• Reserve passenger tickets using MP's

Telephone Banker at ICT Marketing (2007-06 – 2008-09)

Managed customer bank account information and services.

• Updates customers bank account information
• Close, re open, re issue, and Process card replacement
• Enroll customers on different bank alternatives
• Close and do up sells for customer bank account

Teacher at Little Jewels Christian School (2003-09 – 2007-03)

Taught computer subjects and major subjects, organized training seminars.

• Handled Computer Subjects for 3 years and 2 Major subjects for a year
• Planned, Lead, Organized and Execute Teachers Training and Seminar for Computer Literacy Handled Promotional Lay-out, Streamers and Tarpaulin for the School

B.S. in Industrial Psychology – Rizal Technological University (1999 – 2003)