Monica Cabrera

Certified HR Associate and Licensed Psychometrician with a Bachelor's degree in Psychology and experience in client relations, conflict resolution, and compliance. Skilled in handling confidential information and communicating policies effectively. Seeking to apply psychology-based knowledge in a Human Resources role.

Senior Associate – Operations at WNS Global Services, Philippines (2024-08 – 2026-02)

• Communicated complex policy guidelines and procedures clearly, ensuring client understanding and compliance.
• Managed confidential personal and financial information with strict adherence to data privacy standards.
• Resolved complaints and disputes using strong conflict resolution and problem-solving skills.
• Documented cases accurately and maintained detailed records
• Collaborated with internal departments to address escalated concerns efficiently.
• Ensured compliance with company policies and regulatory requirements.

Human Resources Intern at Fast Services Corporation (2024-03 – 2024-05)

• Mainly assisted with Talent acquisition team, specifically sourced candidates and conducted resume screening.
• Conducted initial interviews and administered pre-employment assessments.
• Generated job orders, coordinated candidate endorsements, supported hiring event execution, and maintained timely communication with applicants throughout the recruitment process.
• Provided cross-functional support to Records, Compensation & Benefits, and Employee Relations by encoding data and organizing employee documentation to ensure accuracy and compliance.

Bachelor of Science in Psychology – Pamantasan ng Lungsod ng Muntinlupa (2024-07)