Yhanie Ebuenga

Licensed Customs Broker with 5+ years of experience in logistics documentation, import/export processing, customs clearance, and customer service operations. Proven track record in handling end-to-end shipment documentation, tariff classification, duties and tax computation, EDI/ASN transmission, and manifest processing. Strong background in cross-functional coordination, system processing, KPI reporting, and process support within global logistics environments.

Detail-oriented, compliance-driven, and committed to operational excellence.

Analyst II - Senior Docs Representative at APL Logistics Philippines Inc. (2023-03 – 2023-11)

Processed international shipments and managed end-to-end documentation with high accuracy and SLA compliance.

• Processed an average of 20–60 international shipments daily across multiple trade lanes while maintaining SLA compliance.
• Managed end-to-end documentation including Bill of Lading (BL), FCR release, and shipment records with high accuracy standards.
• Updated ACSR system and coordinated EDI/ASN transmissions with Global Service Centers.
• Reduced documentation backlog through improved monitoring and prioritization workflows.
• Ensured 98% documentation accuracy by validating vendor and customer requirements against account matrices.
• Supported onboarding and mentoring of new hires, improving team productivity stabilization timelines.
• Proactively flagged shipment risks including vendor non-compliance and documentation gaps to prevent operational delays.

Process Expert, GBS at Maersk Global Service Centre Ltd. (2021-04 – 2021-07)

Executed import/export documentation lifecycle for global accounts and managed pre-arrival documentation processing.

• Executed import/export documentation lifecycle for global accounts including shipping instructions and BL creation.
• Handled pre-arrival documentation processing to support timely customs clearance.
• Processed booking and invoicing transactions within KPI timelines.
• Collaborated with cross-regional stakeholders to maintain operational continuity.
• Updated MODS system and supported EDI/ASN workflows to ensure accurate data transmission.
• Supported documentation gaps and other issues that arise to prevent operational delays.

Declarant at JA Global Logistics Solutions Inc (2016-06 – 2019-11)

Processed customs entries and documentation for multiple shipments with HS code classification and duties/tax computation.

• Processed customs entries and documentation for 30–50 shipments weekly across various commodity categories.
• Performed HS code classification and duties/tax computation ensuring compliance with customs regulations.
• Lodged entries through VASP and prepared import permits and accreditations.
• Improved client turnaround time proactively through structured follow-up and shipment tracking.
• Coordinated with clients, carriers, brokers, and forwarders for import clearance milestones.
• Generated KPI reports and shipment summaries for operational monitoring.
• Managed billing and invoicing processes with high accuracy.
• Processed other task as support to team timeliness and productivity.

Declarant / Customer Service Specialist at True Freight Global Logistics Inc. (2015-03 – 2016-05)

Prepared import documentation and performed tariff classification with coordinated shipment status updates.

• Prepared import documentation including manifest records, delivery orders, container guarantees and clearance requirements.
• Performed tariff classification and duties/tax computation for multiple shipment types.
• Coordinated shipment status updates with clients and internal departments.
• Supported documentation processing that contributed to consistent cargo release timelines.
• Assisted in billing and importation reporting processes.
• Processed other task as support to team timeliness and productivity.

Bachelor of Science in Customs Administration – Philippine Merchant Marine School (2009-06 – 2014-04)