Monica Llorente
Service Professional with 15+ years in Restaurant Operations
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About
Dedicated and customer-oriented Service Professional with over 15 years of experience in fast-paced restaurant operations, cash management, and front-of-house service. Demonstrated expertise in accurate payment processing, inventory reconciliation, customer relations, and order handling. Proven track record of enhancing patron satisfaction, training floor staff, and maintaining clean, compliant checkout environments.
Experience
Food Attendant & Cashier - NIHONBASHITEI - Makati City, Philippines
(2008-01 - 2024-12)
- Managed end-to-end payment operations, processing transactions via cash, credit/debit cards, and cheques with 100% accuracy across high-volume shifts.
- Performed daily till setup, drawer float verification, and shift-end financial reconciliations to maintain error-free balance sheets.
- Accurately recorded customer orders into computerized POS systems, memorized extensive authentic Japanese menu offerings, and ensured seamless communication with kitchen staff.
- Delivered attentive customer service by greeting patrons, presenting daily specials, offering tailored menu recommendations, and efficiently handling guest inquiries and seating.
- Maintained immaculate front-of-house and checkout areas, adhering strictly to food safety, hygiene, and cleanliness standards.
- Resolved customer feedback and special requests promptly to uphold brand reputation and foster customer retention.
Cashier - NIHONBASHITEI - Tomas Morato, Quezon City, Philippines
(2018-01 - 2020-12)
- Oversaw daily point-of-sale transactions and register reconciliation for a high-traffic restaurant branch.
- Supported front-of-house operations by welcoming guests, seating patrons, and coordinating order flow during peak dining hours.
- Collaborated closely with floor service teams and kitchen staff to streamline table turnaround and order accuracy.
Education
Bachelor of Science - Arts Education - Leon Guinto Memorial College Atimonan, Quezon, Philippines
High School Diploma - Padre Burgos National High School (2001-03) Padre Burgos, Quezon, Philippines
