Muffet Saldivar

Finance Operations and Order-to-Cash (O2C) professional with over 20 years of experience in shared services, customer operations, and finance. More than a decade at Thomson Reuters progressing from Customer Service Representative to Senior Cash Applications Specialist and Team Lead supporting APAC and EMEA. Expertise in Accounts Receivable, cash application, payment reconciliation, ERP systems, process improvement, KPI management, and team leadership.

Team Lead – Cash Applications at Thomson Reuters (2024-04 – Present)

• Promoted to Team Lead in April 2024, leading a team of 9 Cash Applications specialists supporting APAC and EMEA.
• Partner with Accounts Receivable, Collections, Finance, AP, and Customer Service to resolve payment issues.
• Monitor KPIs, SLAs, productivity, and quality while coaching and developing team members.
• Achieved a 98% one-business-day payment application rate while overseeing the timely processing and resolution of 1,800–2,000 payment exceptions across APAC and EMEA.
• Support automation and continuous improvement initiatives.

Senior Cash Applications Specialist at Thomson Reuters (2019-10 – 2024-03)

• Managed payment allocation, remittances, refunds, reconciliations, and exception handling for APAC customers.

Customer Service Representative at Thomson Reuters (2014-09 – 2019-09)

• Provided customer service support for the United States region before transitioning into Accounts Receivable as a Senior Cash Applications Specialist supporting APAC.

Customer Service Team Leader at SPI Global Inc. (2008-07 – 2014-09)

• Led a team of 10–15 representatives handling credit card inquiries and requests, handled escalations, coaching, quality, productivity, and SLA compliance.

Customer Service Representative at SPI Global Inc. (2006-07 – 2008-07)

Bachelor of Science in Commerce, Major in Financial Management – Saint Louis University (2006)