Murvin Merilles

Detail-oriented IT professional and Systems Analyst with a strong background in software logic, technical documentation, and rigorous data systems auditing. Proven track record of leveraging analytical frameworks to optimize data workflows, reduce operational backlogs, and maintain strict data integrity standards. Adept at translating complex technical processes into structured documentation and bridging the gap between functional logic and business operations.

Financial Crime Analyst / Data Auditor - ZEPZ - Cebu City, Philippines

(2024-08)

• Workflow Optimization: Spearheaded an analytical data clean-up that reduced a critical 4-month processing and investigation backlog across 3 regional systems down to a 5-day SLA within 60 days.
• System Quality Assurance: Maintained a 95% data auditing and policy compliance accuracy rate while managing high-throughput, accelerated analysis workflows.
• Technical Documentation: Authored highly detailed analytical narratives and investigative reports, translating intricate systemic patterns into structured, readable data logs for senior decision-makers.
• Data Auditing: Utilized risk management platforms and internal compliance software to audit customer account logs and identify behavioural anomalies.

Onboarding Officer - ePerformax Contact Centers & BPO - Cebu City, Philippines

(2022-09 - 2024-08)

• Technical Writing: Authored, structured, and updated technical process documentation and training materials to ensure organizational system alignment.
• Systems Orientation: Collaborated across departments to facilitate technical platform navigation, software interface orientation, and digital onboarding modules for incoming personnel.
• Data Security Compliance: Upheld rigid data security standards, access compliance, and digital safety policies across all user accounts.

Performance Analyst - ePerformax Contact Centers & BPO - Cebu City, Philippines

(2021-10 - 2022-09)

• Data Trend Analysis: Monitored daily operational data streams and led weekly calibration meetings to analyse emerging performance trends and isolate system bottlenecks.
• Technical Interviewing: Conducted structured technical screening and talent assessments to evaluate applicant alignment with operational and logical requirements.

Customer Service Representative - ePerformax Contact Centers & BPO - Cebu City, Philippines

(2018-06 - 2021-10)

• System Record Maintenance: Resolved complex, escalated user inquiries while maintaining meticulous data entries and comprehensive logs of system interactions.

Bachelor of Science - Information Technology - Asian College of Technology (2014-06 - 2018-03)