AML Financial Crime Compliance Senior Analyst - Lama Technology - Croatia
(2024-10 - 2025-10)
Freelance position focused on AML compliance and financial crime detection.
- Conduct transaction monitoring to detect suspicious activities.
- Analyze alerts related to money laundering, terrorist financing, fraud, and sanctions violations.
- Perform sanctions and adverse media filtering on transactions and entities.
- Investigate and document suspicious activity, SARs, and regulatory referrals.
- Maintain specialized knowledge of key intelligence and implement necessary processes, system, regulatory, policies and compliance reviews.
- Support financial crimes unit (FCU)
- Prepare detailed reports on suspicious transactions and activities.
- Utilize AML software and various online tools for analysis and research.
- Identify patterns and emerging micro-financial crime trends.
KYC Team Lead - Launchgood
(2024-01 - 2024-09)
Freelance position. Scope was responsible from April 2023 to September 2023.
- Lead the implementation of KYC controls, including guidance and training.
- Analyze KYC results and escalate complex issues or inconsistencies when handling.
- Conduct performance evaluations and provide continuous feedback.
- Oversee the end-to-end KYC onboarding and periodic review process.
- Communicate with various stakeholders to effectively implement KYC standards.
- Review and improve customer profiles to minimize errors, inconsistencies, and other issues.
- Provide training and development to enhance team expertise.
- Keep up to date with regulatory changes and update KYC policies accordingly.
- Handle audits, regulatory requests, and ensure proper documentation of KYC files.
- Identify process gaps and drive continual enhancements to improve efficiency.
Client Services & Operations SME - Outsourced QualityAssured Services Inc
(2022-06 - 2023-09)
- Manage daily processes and customer service, managing staff and leadership, delivering service delivery, increase customer satisfaction, resolving issues, and optimizing service success.
- Evaluate and analyze open data relating to analyze knowledge, coaching, and consulting, action planning, implementing quality solutions and process or CA rework to improve quality initiatives but are not impact for QA dashboards or roundtable discussions.
- Handle escalations by agents.
- Communicate with clients with goals to understand agent product knowledge, performance and to monitor discussions or improvement plans.
- Develop a deep understanding of operational processes and be able to solve and improve issues limitations.
- Effective in managing the team to improve team teamwork and achieveing Miggoals.
- Monitor team's performance by planning new services, answering questions and coaching services skills.
- Communication, Problem-solving, Time management, Coaching, training, Data gathering
- Quality Compliance, Sandbox, obtaining information, and supporting documentation to complete KYC due diligence.
Legal & Governance (Government) (Supporting Regulatory Agreements) - UbiquityGlobal Services - Philippines
(2021-07 - 2022-05)
- Prepare necessary onboarding and new diligence documentation for new personnel.
- Conduct due diligence and/or risk assessment for clients, internal and external stakeholders through questionnaires and research.
- Review customer documentation to ensure suitable solutions, consistent form, and all documentation confirm both business and consumer stakeholders speech-reading processes.
- Communicate and collaborate with internal stakeholders such as Business Units. IT. Legal. Compliance, and Executive leadership to ensure alignment with firm's requirements and expectations.
- Participate in vendor and team meetings to review implementation, or recommendations for improvement.
- Participate in requester and stakeholder follow-up focus and due diligence reviews.
- Perform Other background checks on new hires before onboarding.
Quality and Compliance Auditor Lead - UbiquityGlobal Services - Philippines
(2015-11 - 2021-07)
- Handle client review across various compliance areas.
- Assign daily data performance targets, monitor results on a daily/weekly.
- Monitor and assess customer interactions for compliance with quality standards and service level agreements (Slas)
- Conduct call calibration with all staff and supervisors, handle high escalation claims.
- Develop action plans based on risk assessment monitoring.
- Recommend enforcing the company, conveying to implement and streamline essential risks business outcomes.
- Review and enforce compliance with standards or regulations imposed by states and organizations consumer company or service guidelines.
- Develop and work closely with senior management in order to improve performance, turnover, mentoring all team support in meeting corporate objectives, all closures.
- Provide training and support in knowing Sla and agents.
- Monitor real-time Acd agent processes.
Real Time Analyst - UbiquityGlobal Services
(2017-03 - 2017-06)
- On the daily contact in managing staffing levels.
- Review various customer and supervisor needs.
- A form monthly and/or weekly calling or voice meetings with management, modeling process, 5 mins minutes weekly performance and eradicated performance of team members/week/week and new weekly while also tracking goals.
QA Quality Analyst - Tata Consultancy Services
(2014-03 - 2015-07)
QA (Risk Operations and Fraud Management) - TXVIA - Philippines
(2010-02 - 2012-12)
- Provide support on risk to oversee material operational limits in both lending sales and/or overall risk controls.
- Perform review on monthly waiver of highest revenue items.
- Follow standard procedures and actions taken to reduce exposure to suspect items and/or transactions.
- Open and close accounts, view memory markers in the cover, review inmate and complete a list of appropriate observations and deliver notes.
QA - IBM
(2009-09 - 2010-03)
Quality Assurance Representative - ICT Group of Companies - Philippines
(2009-07 - 2009-08)
- Listen to the calls of the agents and moving sure that their issues are quality cases and will pass the company and the client standards.
Quality Assurance Sales Verifier Lead (SV) - Epixtar IT Enabled Services - Philippines
(2003-06 - 2008-01)
- Takes in review live customer satisfaction being submitted online by our sales representatives live annual internship.
- Presents the feedback in a constructive manner for the program to achieve above average quality results.
- Attend individual and support a Quality/Quality assurance seminars team members as well as auditing sessions with team members.
- Listen to the calls of the agents and moving sure that their issues are quality cases and will pass the company and the client standards.
- Validate live agent rate.
