Mye Hucena

Dedicated Sales Professional and Medical Virtual Assistant with a strong track record in cold outreach, B2B lead generation, and setting quality appointments. Experienced in directly engaging decision-makers across US and AU healthcare practices, vet clinics, wellness centers, and educational facilities. Fast to learn new products, adaptable in remote environments, and driven to keep sales pipelines moving.

Business Development Sales Representative at QuadGrowth Australia (2026-01 – 2026-08)

• Executed targeted cold calling and email outreach campaigns across Greater Bendigo, engaging key decision-makers—such as Practice Managers, Clinic Directors, and Business Owners at Dental Clinics, Physiotherapy Practices, Medical Centers, and Pharmacies—to pitch AI-driven growth systems, local SEO, and automated patient booking platforms.
• Managed the full top-of-funnel pipeline inside the CRM, keeping prospect data, touchpoints, and deal stages clean and updated.
• Designed faster follow-up and booking workflows to shorten response times, improve client intake, and increase meeting show-up rates.

Business Development Sales Representative at Education & Healthcare Staffing Firm (US) (2023-02 – 2025-02)

• End-to-End Pipeline Ownership: Sourced, emailed, cold calling, and nurtured high-value prospects across US schools and healthcare facilities, single-handedly converting cold leads into booked presentation meetings and closing deals independently.
• CRM & Deal Management: Maintained strict pipeline discipline within Salesforce and HubSpot, tracking prospect interactions from initial touchpoint through presentation booking, negotiation, and final contract execution.
• Process Improvement & Team Onboarding: Managed full-cycle sales while helping set up the team for success. My personal call script and call flow were adopted as the standard guide for new hires, whom I mentored through their first 3 months. I also introduced a long-term nurturing strategy to keep building relationships with prospects who didn't sign after receiving a contract draft, staying in touch by sharing relevant articles and case studies on employee retention, a method that was later adopted as standard practice.

Compliance Officer at Total Assist UK (2022-06 – 2023-02)

• Processed DBS police checks and verified candidate criminal history files for healthcare staffing.
• Checked file validity for working Doctors and conducted phone/email outreach to request outstanding framework documents.
• Ensured Doctors' training documents were valid and booked urgent training appointments as needed.
• Updated internal CRM records, candidate CVs, and ID badges while maintaining contractor relationships over the phone.

medical Customer Support & Sales Specialist at Cognizant Technology Solutions (Medtronic) (2019-12 – 2022-02)

• Identified, matched, and processed medical products using manufacturer SKUs, item names, and customer/patient descriptions to guarantee 100% order accuracy for diabetes equipment.
• Managed end-to-end online ordering for diabetes medical devices, assisting clients through product selection, order entry, and supply fulfillment.
• Streamlined insurance verification and prior authorization workflows to ensure full compliance with US healthcare protocols and prevent coverage delays.
• Conducted targeted provider outreach to doctor's offices and clinics to request, verify, and secure patient prescriptions (RX), medical documentation, and seamless referral coordination.
• Maintained precise, confidential patient charts, medical records, and compliance files following HIPAA and US healthcare guidelines.
• Guided team members on complex refill inquiries and CRM navigation to accurately generate, track, and resolve sales orders, exchanges, and return tickets.

Inside Sales Representative at Champions National Security (2017-10 – 2019-12)

• Prospected facilities that need security guard services across target US territories.
• Managed lead generation, lead nurturing, and appointment setting for dedicated territory Sales Managers.
• Responded promptly to incoming leads from internet sources, referrals, and general customer queries.

Operations & High Sales Representative at The Hongkong and Shanghai Banking Corporation (2016-10 – 2017-12)

• Identified and responded to customer needs in a timely manner to initiate actions ensuring customer satisfaction.
• Offered and processed card loans while conducting inbound and outbound sales to consistently hit monthly quotas.
• Performed additional operational duties assigned by the Team Leader.
• Promoted internally from production to high sales operations within three months due to demonstrated potential in inbound sales.
• Awarded multiple times for achieving the highest sales performance, consistently surpassing monthly goals by 200–300% during tenure.

Bachelor of Science in Computer Engineering – STI Education Service Group Inc.