Myrtle Ortazon

Operations and systems professional who builds what isn't there yet. At BrandLab, reduced invoice processing time by ~70% through AI integration, built the team's entire documentation system from scratch, and led a SaaS product from coordination to demo in 2 months — all as an intern. Across startup ops, product QA, and community leadership, the pattern is the same: walk in, find the gaps, build the fix, and make sure it holds after you leave.

Cum Laude, psychology background, and fluent in Notion, Google Workspace, Canva, and AI-assisted workflows.

Operations & Administration Intern at BrandLab (2026-02 – Present)

• Supported day-to-day operations across a portfolio of 10 companies, handling shifting priorities and cross-brand tasks independently.
• Built the Operations Wiki from scratch as the central hub for a 10-person team — housing 10 how-to guides, 1 SOP, and 1 company manual covering employee onboarding, invoice submission, EOD reporting, Friday Social hosting, and more.
• Created and maintained a centralized Google Drive media library consolidating brand assets across 9 folders for 9 brands (including 3 sub-brands), making files consistently accessible across the portfolio.
• Integrated Claude AI into the invoice summarization workflow for 5 portfolio brands, reducing processing time from a full day to 2–3 hours — a ~70% time savings sustained over 4 months. Submitted outputs directly to the VP of Marketing and Project Strategy.
• Built a Notion content calendar database for 10 brands as a bridge system during platform transition. Scheduled and imported content for 3 brands totaling 5 months of content, coordinating with the Digital Marketing Manager and Marketing Head.
• Led coordination for an internal clinic management SaaS product over 2 months, managing a team of 3 interns through 3 rounds of QA on 8 features, delivering a brochure, pitch deck draft, and working demo.
• Conducted QA testing across internal platforms, flagging a total of 25 bugs in the SaaS product, content calendar platform, and task tracker — tracking fixes and recommending UI and functionality improvements across multiple testing rounds.
• Identified the need for and proposed the BrandLab Culture Agent — an AI-powered internal engagement system — developing a formal PRD presented to the Chief of Staff, who responded positively before it was archived due to a shift in company direction.
• Designed social media assets in Canva for select portfolio brands, using AI tools to refine copy and generate visuals posted across platforms.
• Coordinated with vendors and suppliers to ensure deliverables were met, managed payment flows, and provided ad hoc operational support to the Chief of Staff.
• Handled reimbursement processing, receipt collation, company e-wallet management, and coordination with the accounts team to process payouts.

Secretary & Operations Lead at Members Church of God International (MCGI) (2024-07 – Present)

• Handle internal and external communications — drafting announcements, coordinating between departments, creating meeting agendas, and taking meeting notes.
• Membership Database: Manage records for 300+ members with hands-on oversight of approximately 130 active members, currently migrating data into a centralized Notion database.
• Served as sole PMO for the local general assembly (60 attendees), managing an ₱8,000 budget and coordinating with municipal officers, a school principal, and church leadership across finance, admin, and operations.
• Drafted the budget proposal and prepared the full liquidation report for the general assembly, handling 13 receipts covering 61 line items.
• Planned and managed recurring events including Seniors Day (~40 attendees) and Persons with Disability Day, handling logistics, coordination, and post-event reporting.
• Produce attendance reports and other operational reports, and manage all digital files and assets so they are correctly labeled and easy to find.

Product Design & Operations Intern at Kumu (2025-03 – 2025-09)

• Conducted daily audits of ~10 featured streamers per day to ensure 100% policy compliance, catching operational issues before they reached users.
• Served as central point person for 7 back-to-back anniversary events — each with distinct venues, suppliers, and plans — closing all logistics within a 2-month timeline.
• Redesigned site maps and information architecture across 5 screens, informed by a week-long competitive analysis of 4 platforms in collaboration with the Campaign Manager and Marketing Head, focusing on reducing user friction.
• Leveraged Gemini and ChatGPT to synthesize research and identify user pain points, accelerating delivery of product presentations.

Psychometric Consultant (Project-based) at Freelance (2024-11 – 2024-12)

• Collaborated with a Franchising Manager to design structured interview guides and scoring rubrics for managerial-level candidates within a major national fast-food franchise.
• Developed evaluation frameworks that supported data-driven hiring for managerial roles.

Mental Health Assistant Volunteer at MCGI Health & Care Ministry (2024-12 – 2026-01)

• Built a centralized digital library of assessment tools in Notion, enabling professionals to access resources instantly and maintaining organizational structure.
• Managed highly confidential records and minute-taking for team meetings, ensuring clear documentation of all decisions and progress.

Assistant Restaurant Manager at Nana Tess Kitchenette (2023-08 – 2024-08)

• Led a team of 3 in managing daily restaurant operations, ensuring service consistency and high-quality customer interactions in a fast-paced environment.
• Executed a social media strategy of 3 posts per week plus customer appreciation content, growing the page from ~600 to ~700 followers while managing customer inquiries and payment processing.

Bachelor in Psychology – Southern Luzon State University, Lucban Campus (2019 – 2023)