John Clyde A.

Operations and administrative professional with 12 years of experience supporting data-heavy workflows, internal systems, and daily operations. I keep processes organized, accurate, and efficient. I use AI tools to speed up research, documentation, and problem-solving while maintaining quality and consistency.

Virtual Assistant (Operations) at Senior Helpers, OR, US (2025-01 – Present)

• Create and maintain client care documentation, including care plan write-ups and updates from intake notes
• Build caregiver-friendly task lists and ADL/IADL support notes for daily care execution
• Prepare and submit billing packets, including invoices and supporting care logs for LTC and private-pay clients
• Track billing cycles and document status, follow up on missing items, and keep stakeholders updated (care team and family contacts)
• Coordinate documentation flow across internal teams to keep client files complete and audit-ready
• Maintain organized records and trackers in Excel to support operations reporting and billing accuracy

Amazon Compliance Automation Analyst at HeyPharma, NY, US (2025-01 – Present)

• Manage Amazon catalog ops (ASIN/SKU audits, attribute fixes, compliance checks) using Seller Central, Excel, and Google Sheets
• Automate inventory/error reviews (dedupe, validation, bulk matching) using Office Scripts/Apps Script, regex, and Excel formulas
• Build and maintain listing databases (status tracking, change history, owner logs) using Google Sheets/Excel, and structured tables
• Run restricted-term/IP scans using keyword lists, pattern matching, and AI tools (ChatGPT), produce compliant title/description rewrites
• Standardize workflows using JSON prompt templates, reusable checklists, and tracker templates
• Create reports and summaries for republish/error analysis using pivot tables, filters, and conditional formatting

Operations & AI at Upwork (2012-01 – Present)

Top Rated Plus freelancer with 100% Job Success, delivering operations support across 65 contracts and 37,865+ hours on Upwork

• Build automation in Excel/Google Sheets using advanced formulas and script-based checks for dedupe, validation, and bulk matching
• Use AI tools/LLMs (ChatGPT and others) for research, troubleshooting, and document preparation to speed up delivery
• Handle data entry/processing/verification/cleaning and back-office operations work across client projects
• Work with Microsoft Office (Excel, Power Query, basic Power BI) and Google Workspace for reporting, trackers, and workflow support
• Support teams using common ops tools like Jira, Trello, Asana, ClickUp, Monday.com, Confluence, Slack, plus CRM/database platforms

BS IT in Software Development – Mapua Malayan Digital College (2022-01 – 2026-01)

Computer Technology – Peteros Technological College (2008-01 – 2010-01)