Neil Victor Batingal
Detail-oriented and adaptable professional with over 5 years of combined experience in customer service, content moderation, AI workflows and team leadership
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented and adaptable professional with over 5 years of combined experience in customer service, content moderation, AI workflows and team leadership within BPO and digital platforms. I've been recognized for accuracy, consistency, and leadership, and I bring a mix of customer service know-how, digital safety expertise, and adaptability to every team I join.
Experience
Customer Service Representative at iQor Philippines - Davao (2019-07 – 2021-05)
- Answer inbound and outbound calls professionally
- Process returns, refunds and replacements over damaged items
- Offer discounts for any additional products after the initial order
OIC - Team Leader at iQor Philippines - Davao (2020-09 – 2021-05)
- Led a team towards personal and professional growth
- Managed day-to-day administrative tasks
- Acknowledge the team's achievements for hitting the KPI's
- Attends business reviews
Advisor II, Content Moderator at Concentrix - Davao Finance Center (2021-12 – 2025-05)
- Social Media Expertise
- Managed content across 10 AI powered moderation tasks
- Safeguards the Digital Community
- Content Review and Quality Assurance
- Data Privacy and Compliance Awareness
CSR / Gaming Platform Chat Support - Freelance at TC/BLGMgmt. (2025-10 – 2026-04)
- Platform Navigation Tutorial
- Lost balance, Deposit and Withdrawal
- Follow-up Personal Information Update
AI Data Analyst - Freelance at Thoth AI (2026-01 – 2026-04)
- Listen to and transcribe short audio clips from various sources, including podcasts, TV programs, and movies.
- Accurately capture spoken English content, even when subtitles are unavailable.
