Sales Representative - GetARoom.com / Alorica Call Center
(2021-10 - 2022-03)
- Promoted travel booking services and secured new client accounts
- Exceeded monthly sales targets through consultative selling and follow-up
- Resolved customer inquiries and concerns to maintain high satisfaction ratings
- Maintained accurate records of leads, interactions, and closed deals
Customer Service Representative - Awesome OS
(2021-02 - 2021-12)
- Managed inbound and outbound inquiries across email, chat, and voice channels
- Resolved complex account and service issues while adhering to SLAs
- Contributed to process improvements that reduced average resolution time
Customer Service Representative - Amazon Retail Account - IQOR
(2020-09 - 2021-01)
- Assisted customers with order tracking, returns, and product information
- Ensured compliance with Amazon's service standards and brand guidelines
- Maintained 95%+ positive customer feedback rating
Customer Service Representative - Superbuy China Account - Siblings Solutions
(2019-07 - 2019-12)
- Supported international clients with purchasing and logistics queries
- Coordinated with cross-border teams to resolve shipping and customs concerns
- Provided clear guidance on import regulations and documentation
Food & Beverage Supervisor - Seaview Resort and Spa - Ko Chang, Trat, Thailand
(2018-04 - 2019-05)
- Led and trained 10+ F&B staff on service standards, safety protocols, and product knowledge
- Oversaw daily restaurant operations, inventory checks, and workflow coordination
- Drove revenue by actively promoting seasonal offers, events, and premium menu items
- Addressed guest feedback immediately to ensure high satisfaction and repeat visits
Restaurant Waitress - The Chill Resort & Spa - Ko Chang, Trat, Thailand
(2017-01 - 2018-04)
- Accurately took and served food/beverage orders while accommodating special requests
- Upsold beverages, desserts, and set menus to increase average check size
- Maintained cleanliness and presentation standards across dining areas
Guest Relations Officer - The Dewa Koh Chang Resort - Ko Chang, Trat, Thailand
(2013-02 - 2014-07)
- Conducted pre-arrival room inspections and coordinated smooth check-in processes
- Provided guests with detailed information on facilities, local attractions, and special events
- Promoted room upgrades, daily excursions, and resort packages to boost revenue
- Followed up on guest requests and resolved concerns to ensure a memorable stay
Front Office Receptionist - Tranquility Bay Residences
(2015-02 - 2016-02)
- Managed check-in/check-out procedures, reservation modifications, and billing
- Answered inquiries and directed guests to appropriate facilities/services
- Collaborated with housekeeping and maintenance teams to resolve issues promptly
Marketing Officer - The Dive Adventure Co. Ltd. - Ko Chang, Trat, Thailand
(2011-01 - 2013-01)
- Developed and executed marketing strategies for scuba diving courses and snorkeling trips
- Conducted sales presentations and converted inquiries into confirmed bookings
- Managed inventory of diving equipment and assisted with basic accounting tasks
- Licensed Scuba Diver – supported safety briefings and trip coordination
Front Desk Receptionist - Koh Chang Kacha Resort & Spa - Ko Chang, Trat, Thailand
(2009-10 - 2010-10)
- Handled full front desk operations including reservations, check-in/out, and payment processing
- Served as Night Auditor: reconciled daily charges from rooms, spa, F&B outlets, and other facilities
- Verified accuracy of promotions, upgrades, and billing adjustments
- Upsold resort services and local tours to enhance guest experience
Part-Time Waitress / Bartender - The Jungle Queen Bar & One Night Club - Ko Chang, Trat, Thailand
(2012-10 - 2013-01)
- Served drinks and food in a fast-paced nightlife environment
- Managed cash handling and maintained bar inventory
- Built rapport with regular guests to drive repeat business
