Nestley Jargue

Dedicated and detail-oriented customer support professional with experience in back-office administrative operations. Skilled in handling sensitive information, maintaining accuracy, and completing tasks efficiently in a fast-paced environment. Strong communication, problem-solving, and organizational skills with a commitment to delivering excellent customer service. Adaptable, quick to learn new systems, and eager to contribute to both voice and non-voice customer support roles.

Advisor I, Collections – Financial Account - Concentrix - UP Ayala Technohub Quezon City

(2025-06 - 2026-01)

• Processed and reviewed customer account records with accuracy.
• Maintained and updated account information in internal systems.
• Handled sensitive financial data while following company policies and confidentiality standards.
• Performed administrative and back-office tasks in a fast-paced environment.
• Collaborated with team members to ensure timely and accurate completion of assigned work.

Customer Experience Agent - Telco Account - Alorica - Eton Centris Quezon Avenue

(2026-04 - 2026-07)

• Handled customer inquiries and concerns related to billing, account management, telecommunications services, plans, and devices.
• Assisted customers with plan upgrades, device upgrades, service changes, and account-related requests based on their needs.
• Identified sales opportunities and recommended relevant products, plans, and services to support revenue and customer retention goals.
• Utilized CRM and account management systems to process transactions, update customer accounts, document interactions, and maintain accurate records.

Senior High School Graduate - Accountancy Business and Management - First City Providential College (2019 - 2020)

High School Graduate - Pangarap High School (2014 - 2019)