Viña Rose Docdocil

Detail-oriented Virtual Assistant and Customer Support Specialist with nearly 2 years of remote experience supporting US-based clients in administrative operations, recruitment support, customer service, and creative designs. Skilled in handling high-volume client communication, data entry, email management, scheduling, and file organization with a proven 100% data accuracy rate. Strong background in customer engagement, problem-solving, and maintaining organized systems to improve workflow efficiency.

Proficient in Google Workspace, Microsoft Office, CRM platforms, and Canva, with the ability to adapt quickly to new tools and processes.

Virtual Assistant / Freelance Administrative Support at US-Based Home Care (2024-01 – 2026-05)

• Provided remote administrative support for US-based operations, managing digital files, tracking records, and maintaining organized workflows.
• Created over 20+ marketing materials, presentations, and sales decks while meeting deadlines and maintaining client satisfaction.
• Improved file management systems, reducing retrieval and revision turnaround time.
• Assisted in recruitment campaigns by preparing materials and supporting applicant engagement.

Customer Support / Travel Agent at Philippines-Based Travel Agency & Airport Operations (2026-01 – 2026-03)

• Handled 20+ customer interactions daily, assisting with flight bookings, travel concerns, and reservations.
• Maintained accurate booking records and travel documentation to minimize errors.
• Assisted with airport check-ins, boarding coordination, and passenger verification.
• Delivered customer support in fast-paced environments while maintaining service quality.

Senior High School Graduate in Accountancy, Business, and Management – Saint Dominic Savio International School

College Graduate in Bachelor of Science in Tourism Management – University of San Jose-Recoletos