Nick Eloise Taperla

Administrative Assistant with 3+ years' experience delivering high-quality administrative and HR support in fast-paced, multi-stakeholder environments. Proven expertise in workforce scheduling, calendar management, and cross-functional coordination across 500+ employees. Skilled at managing competing priorities, maintaining operational excellence, and supporting leadership effectiveness through accurate documentation, seamless stakeholder communication, and reliable process execution.

Adaptable to new systems with a strong track record of on-time delivery and detail-oriented work.

Administrative Assistant, Housekeeping - Atlantis The Royal - Dubai, UAE

(2024-10 - 2026-02)

• Delivered seamless administrative support to Housekeeping leadership and 500+ direct and outsourced colleagues, managing accurate work records, attendance tracking, leave schedules, and departmental documentation to enable operational continuity.
• Coordinated workforce scheduling across multiple time-tracking systems (RAMCO, Workforce Software, OASYS), ensuring consistent and on-time timecard submission and finalization to enable accurate, on-schedule payroll processing for 500+ employees.
• Strengthened cross-functional collaboration by coordinating staffing updates, job requisitions, and personnel changes with Human Resources, ensuring aligned communication and seamless onboarding of new arrivals.
• Managed internal and external communications, coordinating supplier and vendor meetings via leadership calendar and maintaining contractor profiles with current documentation, supporting seamless procurement and service delivery.

Team Leader, Housekeeping - Atlantis The Royal - Dubai, UAE

(2024-02 - 2024-09)

• Conducted quality assurance inspections using the Mobaro App and investigated guest-related concerns in ReviewPro, following through on resolutions to maintain service standards and support guest satisfaction.

Clerk, Housekeeping - Atlantis The Royal - Dubai, UAE

(2023-06 - 2024-01)

Clerk Trainee, Housekeeping - Atlantis The Royal Pre-opening - Dubai, UAE

(2022-10 - 2023-05)

• Managed daily operational tasks across resort PMS and HotSOS platforms, monitored and updated room status boards, coordinated maintenance requests, and prepared daily reports to support accurate shift handovers and operational continuity.

Guest Room Valet, Housekeeping - Atlantis The Royal Pre-opening - Dubai, UAE

(2022-06 - 2022-09)

• Responsible for the daily cleaning and maintenance of assigned guest rooms, corridors, pantries, staircases, and lift landings, ensuring compliance with resort standards.
• Maintained guest-room presentation while proactively anticipating guest needs and supporting a high standard of guest experience.

Chief Stewardess - Starlite Ferries Inc. - Batangas, Philippines

(2020-02 - 2021-04)

• Oversaw guest-related operations across Reception, Food & Beverage, and Housekeeping aboard assigned vessel, coordinating operational needs across service areas and monitoring service standards to support a positive guest experience.

Stewardess - Starlite Ferries Inc. - Batangas, Philippines

(2018-07 - 2020-01)

• Performed guest-room and accommodation cleaning, including bed making, linen changes, dusting, sanitation, and restroom/shower-room cleaning.
• Managed linen issuance and maintained accurate inventory of linens, blankets, and pillows.
• Handled guest inquiries and assisted guests with accommodation-related needs.

Bachelor's Degree - Tourism Management - University of the East, Philippines (2014-06 - 2018-05)