Nicky Glino

Respond to customer inquiries via chat and email regarding VIP airport assistance services worldwide. Managed and processed VIP airport assistance services, including Meet & Greet, Porter, Fast Track, and Ground Transportation arrangements for domestic and international passengers, ensuring all travel details, special requests, and service requirements were accurately coordinated with global airport. Assist clients with booking changes, modifications, cancellations, and special travel arrangements.

VA-CSR (Independent Contractor) at USVIP Services LLC (2026 – Present)

• Respond to customer inquiries via chat and email regarding VIP airport assistance services worldwide.
• Managed and processed VIP airport assistance services, including Meet & Greet, Porter, Fast Track, and Ground Transportation arrangements for domestic and international passengers, ensuring all travel details, special requests, and service requirements were accurately coordinated with global airport.
• Assist clients with booking changes, modifications, cancellations, and special travel arrangements.
• Enter and verify new orders in the company database to ensure accuracy of customer information.
• Coordinate urgent requests, complaints, and additional assignments with the manager on duty.
• Ensure all new orders are properly registered, confirmed, and processed according to company policies.
• Provide excellent customer service through timely and professional communication.

Customer Service Representative Supervisor at EXACT STAR - BUWELO (2023 – 2024)

• Assisting customers in placing new orders over the phone, chat, or email.
• Addressing customer complaints effectively by listening attentively to their concerns and finding suitable solutions within company policies.
• Offering detailed information about the company's products and services to customers who are looking for guidance or clarification.
• Processing Cancellations, Returns, and Refund for customers and providing necessary documents.
• Communicating with FedEx, DHL, USPS, UPS and CEVA to inquire about shipment's progress or request for other queries such as Re-route, Send back to sender, And Pick-Up.
• Addressing customer concerns regarding billing discrepancies or issues with payments, providing explanations of charges, and helping resolve disputes.
• Assisting customers in setting up new accounts and Managing changes to customer account information such as address updates or contact number modifications.

Customer Service Representative at TELETECH - TTEC (2019 – 2022)

• Assisting customers in setting up new accounts, activating services, and explaining the terms and conditions.
• Assisting customers in resolving technical issues with their phone lines, internet connections, or other telecommunication services by providing step by step instructions or troubleshooting tips.
• Informing customers about current promotions or special offers that they might be eligible for based on their usage patterns or tenure with the company.
• Addressing customer concerns regarding billing discrepancies or issues with payments, providing explanations of charges, and helping resolve disputes.

English as Second Language Teacher (ESL Teacher) at SUBIC INSTITUTE OF INTERNATIONAL STUDIES (SIIS) (2016 – 2018)

• Helping students improve their language skills in reading, writing, speaking, and listening.
• Creating lesson plans and select appropriate teaching materials to meet the needs of individual students or classes. We often use various techniques and activities such as group work, role-playing, and language games to engage students in the learning process.

Pharmacist Assistant at SOUTHSTAR DRUG OLONGAPO(ZOC1) (2015)

• Assists the pharmacist in dispensing prescription and over-the-counter medications
• Receives and verifies prescription orders from customers or healthcare providers
• Assists customers by answering basic questions and directing them to the pharmacist when needed
• Helps manage pharmacy inventory, including ordering, receiving, and stocking medications
• Checks expiry dates and removes expired or damaged products
• Follows safety, legal, and regulatory guidelines in handling medications
• Ensures cleanliness and organization of the pharmacy workspace

College in Business Information Management – Asian Institute of Computer Studies

High School – New Cabalan National High School

Grade school – Boton Elementary School