Jade de Jesus

I have over 5 years of experience in the BPO industry, including 3 years in customer service, 2 years in Sales and Technical Support, and 2 years as a Virtual Assistant. Skilled in telco support, admin tasks, and e-commerce, I also do freelancing, which has strengthened my adaptability and problem-solving skills.

TECHNICAL SUPPORT AND SALE SPECIALIST - ASURION

(2025-11 - 2025-06)

• Troubleshot technical issues involving phones, internet, TV, and gaming consoles.
• Generated sales and consistently met monthly sales targets.

VIRTUAL ASSISTANT - TASKUS PH

(2023-02 - 2025-05)

• Managed calendars, scheduled appointments, and organized daily tasks.
• Researched different topics and gathered information based on client requests.
• Booked flights, hotels, and planned travel itineraries.
• Found and contacted professionals or service providers based on client needs.

CSR-SALES - TATA CONSULTANCY SERVICES

(2021-11 - 2023-02)

• Delivered customer support via email, chat, and calls with timely resolutions.
• Provided technical assistance and effective troubleshooting.
• Supported sales by recommending products and services.
• Managed high-volume, multi-channel customer interactions.

GRAPHIC CSR - DIGITAL ROOM INC.

(2020-12 - 2021-11)

• Designed and edited graphics for flyers, magazines, and brochures.
• Processed customer orders, payments, and inquiries via calls and email.
• Provided timely client updates and support.

BS - BIOLOGY - BULACAN STATE UNIVERSITY (2013 - 2017)