Nicole Cabaddu
Tourism Management graduate with experience in front office operations and night auditing
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About
Motivated and customer-oriented Tourism Management graduate with experience in front office operations and night auditing within the hospitality industry. Skilled in guest relations, reservations, billing procedures, and administrative support. Proven ability to deliver excellent customer service, maintain accurate records, and support smooth daily hotel operations while ensuring guest satisfaction and professionalism.
Experience
Front Office Associate at One Pacific Place Serviced Residences (2025-09 – 2026-05)
- Performed front desk operations, including guest check-in and check-out procedures.
- Assisted guests with inquiries, requests, reservations, and concerns while ensuring excellent customer satisfaction.
- Processed guest payments, billing transactions, and account settlements.
- Coordinated with Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
- Conducted end-of-day audits and reconciled guest accounts, room revenue, and payment transactions.
Front Office Associate (OJT) Internship at Cocoon Boutique Hotel (2025-04 – 2025-06)
- Assisted with front desk operations including guest check-in/check-out and customer inquiries.
- Handled multiple incoming calls, coordinated with other departments, and maintained accurate records.
- Managed room keycards, pre-cooled assigned rooms, and ensured guest readiness prior to arrival.
Basic Cargo Operations Internship at Sky Aviation Learning Center, Inc. (SALCI) (2023-08 – 2023-08)
- Computing the Transfer Manifest paper (TRM) and writing the kilograms in the cargo.
Education
Bachelor of Science in International Tourism Management – Our Lady of Fatima University - Quezon City (2021 – 2025)
High School Diploma in Accountancy, Business, and Management (ABM) – Our Lady of Fatima University - Quezon City (2021)
