Nicole M.

Customer-focused professional with experience in both healthcare services and account management. Skilled in handling patient and client inquiries, scheduling, HMO processing, order management, and CRM data entry. Adept at delivering clear communication, resolving concerns, and maintaining accurate records. Flexible and able to adapt to fast-paced environments, with proven inbound/outbound call experience.

Sales Account Manager at Ingredients Online (2022-11 – 2023-06)

Managed client accounts, sales and customer relationships. Communicated with clients and processed orders while maintaining accurate records.

• Manage client accounts, sales and customer relationship
• Communicated with clients via email, phone, and virtual meetings
• Processed orders, invoices, and data entry into CRM systems
• Provided customer support and resolved inquiries professionally
• Maintained accurate records and reports for sales tracking

Junior Customer Care Specialist at Hi-Precision Diagnostic Plus SM Aura (2025-03 – Present)

Encoded patient information, processed laboratory test requests, and assisted patients with service inquiries while managing appointments and HMO approvals.

• Encoded and updated patient information in the clinic/hospital system
• Processed laboratory test requests and issued official receipts
• Assisted patients with inquires regarding services, procedures, and results
• Scheduled and managed patient appointments
• Coordinated and secured HMO approvals for medical procedures and consultations

Bachelor of Science in Medical Technology – Centro Escolar University (2024-12)