Patient Care Coordinator / Care Navigator at Salud Healthcare (2025-10 – 2026-03)
- Coordinated patient scheduling, follow-ups, and appointment reminders to ensure continuity of care.
- Conducted outbound and inbound calls to confirm appointments, verify patient information, and provide care instructions.
- Communicated with providers and internal teams to resolve scheduling conflicts and patient concerns.
- Educated patients on next steps, referrals, and appointment preparation.
Customer Care Representative at Alorica (2024-06 – 2025-08)
- Managed high-volume inbound calls (70+ daily) resolving customer concerns efficiently.
- Maintained 95% customer satisfaction score through effective communication.
- Documented customer interactions in CRM systems for case tracking and resolution.
- Provided accurate guidance on financial solutions while ensuring compliance with regulations.
Registering Officer at DJM Computer and Hardware Services (2023-01 – 2024-05)
- Processed and verified client registration documents in compliance with regulatory requirements.
- Assisted clients with application requirements and clarified documentation processes.
- Ensured timely processing of registrations to support smooth operations and client onboarding.
- Coordinated with internal teams to resolve incomplete or incorrect submissions.
Customer Service Representative at IBEX Global (2022-11 – 2023-01)
- Assisted customers with orders, refunds, and product replacements to ensure a seamless shopping experience.
- Handled inquiries and complaints with professionalism, providing timely and effective solutions.
- Maintained customer satisfaction and loyalty by delivering responsive support.
- Delivered fast and accurate support in a high-volume call center environment
Care Coordination Support at Salud Healthcare (2026-Q1 – 2026-Q1)
Medication Adherence & PCP Appointment Optimization Initiative
- Conducted outbound patient outreach to improve medication adherence (Med Adh) and ensure compliance with prescribed treatment plans.
- Identified patients overdue for visits and scheduled Primary Care Provider (PCP) appointments to close care gaps.
- Supported providers with low patient appointment volumes by increasing scheduling through targeted patient engagement.
- Educated patients on the importance of routine visits, medication compliance, and preventive care.
