Nida Trinidad

To obtain a responsible and challenging full-time career as a Customer Care Officer with ample opportunity for advancement. This will supply my Employer with a positive, diligent, and aggressive team-oriented employee.

Senior Sales Executive at B360 (2015-04 – 2015-12)

International chain of stores, UAE. Luxury Fashion Watch.

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Maintaining accurate records of the total numbers of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or fewer experience Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Customer Service / Admin Assistant at SAL Y LIMON (2013-04 – 2015-04)

International chain of stores, UAE. Luxury Fashion Jewellery.

• Manage phone calls and correspondence (email, letter, packages and etc.).
• Maintaining Client lists.
• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Monitoring company documents.
• Provide general administrative support including mailing, faxing, and scanning.
• Support budgeting and bookkeeping procedures.
• Schedule and coordinate meetings.
• Assist colleagues when necessary.
• Assistant to the Operation Manager.
• Submit timely reports and prepare presentations/proposals as assigned.

Senior Sales Executive at MARCCAIN (2010-10 – 2013-12)

International chain of stores, UAE. Luxury Clothing German Brand.

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Maintaining accurate records of the total numbers of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or fewer experience Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Cashier at BENCH (2003-02 – 2005-02)

International chain of store. Luxury Fashion Clothing.

• Provides a customer a positive experience with fair, friendly, and courteous service.
• Registers sales on cash register by scanning items, itemizing, and totaling customers' purchases.
• Resolves customer issues and answers questions.
• Processes returned transactions.
• Provides pricing information and answers queries.
• In-charge of customer satisfaction.
• Maintains check-out operations by following policies and procedures and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Bachelor of Science in Civil Engineering – University of Visayas Cebu City (2000-01 – 2003-01)

– San Agustin National High School (1996-01 – 2000-01)