Niel Stefano

Goal driven Business Management graduate with over 8 years of experience on supervisory, customer service, corporate, and administrative operations expertise. Proven ability to coordinate teams, manage documentation, resolve issues, and support business objectives. Computer literate with working knowledge of ISO 9001, ISO 14001, and ISO 45001.

Assistant QA Supervisor - GA & PTEC INC. - Rosario, Cavite

(2018-05 - 2022-09)

• Supervised QC and QA inspectors to ensure compliant, effective inspections.
• Prepared pre-shipment inspection reports and quality documentation for timely product release.
• Coordinated cross-functional corrective actions to resolve quality issues and prevent recurrence.
• Contributed quality updates and data to Management Review Meetings.
• Ensured compliance with ISO requirements

Customer Service Associate / Team Leader - Amazon Operations Services Inc.

(2022-10 - 2025-05)

• Handled daily retail contacts through email, chat and phone call
• Trained as Subject Matter Expert & Team Leader

Accounting Staff - Itabashi Seiki Philippines

(2025-06 - 2026-04)

• Data encoding on Cash Disbursement Book
• Preparing collection receipts and monthly Ledger Report
• Manual checking of documents with invoice/billings before AP entry
• Document Control of Journal Vouchers, 2307, Accounts Payable & MRIS

QMS Assistant - II-VI Performance Metals Inc. (Coherent Corp.)

(2026-04)

• Conducting Internal Process Audits
• Monitoring Documented Information Control and Compliance Obligation
• Register new & revised documents such as Procedures, Guidelines, Work Instructions, PSM, Forms and Safety Data Sheets
• Assist on handling meetings and trainings such as ISO standards and FAMI-QS

Bachelor of Science - Business Management – Operations Management - Cavite State University - Indang (2014 - 2018)