Roygbiv Luna

Experienced F&B; professional with over 8 years in restaurant operations, including leadership roles as Supervisor and Assistant Manager. Skilled in team management, customer service, and kitchen operations. Strong understanding of Japanese service standards and KKM food safety compliance.

Supervisor / Assistant Manager - Awagyu Yakiniku | Nikumai Hamburg Steak & Rice | Mr. Tuktuk Restaurant - Petaling Jaya

(2017-01)

• Supervise daily restaurant operations and ensure smooth service flow
• Train and lead staff to maintain high service standards
• Implement SOPs including Japanese-style greetings and upselling
• Ensure compliance with KKM food safety regulations
• Handle customer concerns and resolve complaints professionally
• Support kitchen operations during peak hours

F&B; Associate / Kitchen Helper - Mr. Tuktuk Restaurant - Petaling Jaya

• Assisted in food preparation, cooking, and plating
• Supported front-of-house operations including order taking and table setup
• Maintained cleanliness and hygiene standards

Undergraduate - St. Therese College (2003)