Niki Mendoza

I have 7 years of experience in the customer service industry, during which I have provided real-time assistance to customers. I have successfully handled a wide range of situations, from straightforward inquiries to complex and challenging concerns, ensuring a positive customer experience.

Part time Barista - Nala & Co. Cafe

(2026-01)

• Preparing and serving beverages
• Customer Service
• Equipment operations

Senior Happy Ambassador/Escalation & Peer Support - BARK GLOBAL INC

(2021-01 - 2025-12)

• Providing real time assistance not only to customers but to my peers and new hires.
• Handling escalated situations providing best resolution to customers with complex issues.

Customer Service Representative - iQor Santa Rosa

(2019-07 - 2019-11)

• Handling 50 to 70 inbound calls per day.
• Worked as Customer Support Team of Experts for T-Mobile Business Care. Providing assistance to address their concerns about their device, billing, and other phone services the company offers.

Customer Service Representative - Teletech Santa Rosa

(2017-01 - 2019-12)

• Handling inbound calls. Worked as a CSR for T-Mobile General care. Focuses on assisting customers all over the US with their phone services, upgrades, billing, and basic technical issues.
• Worked as a CSR for DoorDash Food Delivery Service. Providing real time assistance focusing on order status, refunds, and basic technical issues. Handling inbound calls, live chats, and emails.

Barista/kitchen Staff - Coffee Bean & Tea Leaf

(2017-01 - 2019-12)

• Food Preparation
• Preparing and serving drinks
• Customer Service

Bachelor's Degree of Science - Hotel & Restaurant Management - De La Salle University - Dasmariñas (2012-01 - 2016-12)