Nikko Ramos

Dynamic, results-driven Retail & E-commerce Operations Supervisor with over 8 years of leadership experience driving sales growth, front-end efficiency, and seamless logistics in high-volume membership warehouse clubs. Recognized for exceptional ability to design high-performance schedules, streamline cash management workflows, and implement profitable multi-channel e-commerce strategies. A hands-on leader committed to operational excellence, inventory accuracy, and building top-tier customer loyalty.

Front-End Supervisor at Landers Superstore (Southeast Asia Retail Inc.) (2022-10 – Present)

• Supervise and mentor 30+ front-end and membership personnel, conducting performance evaluations to maintain high service levels and lower checkout wait times.
• Manage front-end cash operations, securely retrieving, verifying, and reconciling closing vault control funds and daily treasury remittances.
• Design and audit daily rank-and-file shift schedules to align with peak traffic patterns, maximizing staff utilization and reducing overtime costs.
• Accurately track marked-down merchandise and volume shopper transactions to prevent shrinkage and maintain 100% database accuracy.
• Serve as primary customer liaison, resolving complex member requests, improving satisfaction ratings, and facilitating membership upgrades.
• Oversee inventory of core operational supplies for front-end and membership stations, guaranteeing zero downtime due to stockouts.

Fulfillment Supervisor (E-commerce) at S&R Membership Shopping (2020-07 – 2022-08)

• Collaborated directly with the E-Commerce Fulfillment Manager and third-party delivery platforms to align operational execution with core digital marketing and trade initiatives.
• Owned the operational performance of key digital sales channels, executing localized online trading strategies to scale sales volume and brand presence.
• Managed product catalogs, online pricing structures, and inventory allocation, ensuring absolute synchronicity between physical club stock and digital listings.
• Managed the entire order picking, packing, and dispatch pipeline, identifying and selecting highly cost-effective carrier routes to guarantee a 100% on-time delivery rate.
• Structured high-performing product listings and imagery to secure premium digital shelf space, maximizing product search rankings and improving overall digital checkout conversion.
• Maintained a rigorous system for monitoring daily e-commerce platform performance, utilizing analytical insights to address service gaps and elevate customer retention rates.

Front-End Supervisor at S&R Membership Shopping (2016-07 – 2020-07)

• Led, trained, and appraised a fast-paced front-end crew in speed, register accuracy, and customer engagement standards.
• Spearheaded end-of-shift audits and final cash reconciliations, securing all daily register funds for vault remittance.
• Coordinated scheduling and placement of cashiers and assistant baggers, maintaining lightning-fast front-end clearance during major holiday sales.
• Monitored high-volume bulk purchases and marked-down transactions to enforce tight compliance with warehouse audit policies.

Bachelor of Science in Computer Science – Infotech Institute of Science (2008-11)