Nowena Gabunada

E-commerce and Shopify Virtual Assistant with 7+ years of experience supporting online stores, customer service, order fulfillment, inventory, subscriptions, sales forecasting, reporting, and day-to-day operations. Experienced with Shopify, Wherefour, NetSuite, ShipStation, HelpScout, Klaviyo, SKIO, and TikTok Shop. Strong in product management, order processing, customer communication, issue resolution, and operational follow-through.

E-commerce Virtual Assistant | Customer Support - Stars and Honey

(2023-01)

• Respond to customer inquiries and resolve customer issues through HelpScout.
• Track daily sales and monitor inventory accuracy.
• Use Wherefour to monitor sales forecasts and support inventory planning.
• Work with NetSuite as part of day-to-day e-commerce operations and business data management.
• Process orders manually through ShipStation.
• File claims for damaged or undelivered orders through TikTok Shop and ShipStation.
• Handle subscription edits and cancellations through SKIO.
• Monitor sales in Faire and respond to customers inquiry

Shopify E-commerce Virtual Assistant - Kitsch LLC

(2019-01 - 2023-12)

• Managed Shopify storefront operations, product uploads, and product bundles.
• Configured Shopify apps for upsells, redirects, and broken-link management.
• Supported landing page and homepage theme updates and optimized Klaviyo campaigns.
• Managed influencer outreach, customer inquiries, and customer support.
• Tracked daily sales and monitored inventory accuracy.
• Processed orders through ShipStation and filed claims for damaged or undelivered orders.
• Handled subscription edits and cancellations through SKIO.

Travel Virtual Assistant | Travel Operations Support - Family Travels and Adventures

(2023-01)

• Book flights, hotels, cruises, and tours using Beds Online, TBO Holidays, Cruising Power, Expedia, Viator, Project Expedition, and Vacation Express.
• Create detailed, customized day-to-day client itineraries using Travefy.
• Coordinate with clients and suppliers to confirm bookings and resolve issues.
• Manage tasks and client communications using TravelJoy, Tess, and TERN for scheduling, invoicing, and task prioritization.
• Track client expenses using Savy and process supplier payments and commission reporting through Freedom.
• Support daily administrative tasks so the travel agent can focus on client relationships and business growth.
• Create marketing posters in Canva and support social media activity.

Property Specialist | Unit Head - Provest Real Estate / HT Land Inc.

(2015-01 - 2022-12)

• Generated leads, counseled clients, and negotiated property transactions.
• Assisted with mortgage and bank loan processing.
• Presented property projects and conducted client site visits.
• Trained new agents on client handling and service.

Compensation & Benefits Specialist - Qualfon Phils Inc.

(2012-01 - 2017-12)

• Administered payroll, employee benefits, and HR processes.
• Drafted job analyses, pay structures, and employee classifications.
• Prepared structured reports on employee benefits.
• Processed insurance and hospitalization requirements.
• Managed job offers and onboarding documentation.

Associate of Computer Technology - Computer Technology - Datamex Institute of Computer College (2008-01 - 2012-12)