Shella Jane Oreo

Detailed-oriented Virtual Assistant and Customer Service Representative with experience in product validation, product cross-matching, chat and email support, e-commerce operations, and date entry. Experienced in verifying product information across Amazon, Walmart, and Zoro while ensuring accuracy and compliance with company guidelines.

Virtual Assistant at Milagru Inc. (2025-02 – 2026-07)

• Cross-matched product information across Amazon, Walmart and Zoro.
• Compared titles, images, brands, dimensions, specifications, pricing, ASINs, SKUs, and UPCs
• Used Avoid Duplicate Tracker to identify duplicate ASINs and SKUs.
• Reviewed seller information, stock availability, and pricing discrepancies.
• Processed order-related tasks using AO (Order Management System)
• Maintained records using Microsoft Excel and Google Sheets.

Customer Service Representative, Menulog at Foundever Asia Inc. (2023-10 – 2024-12)

• Provided chat and email support.
• Handled order tracking, refunds, cancellations, payment and delivery concerns.
• Coordinated with restaurants and drivers; documented interactions.

Customer Sales Associate at Levant Perfume Shop (2022-07 – 2023-03)

• Assisted customers and processed sales

Cashier/Inventory Clerk at De Villenas Food and Catering (2013 – 2015)

• Processed payments and balanced cash

Sewing Machine Operator/OJT at Metrowear Inc. II (2010 – 2012)

• Maintained product quality.

Bachelor of Science in Business Administration - Major in Marketing Management – Immaculada Concepcion College