Obed Mukaba

Motivated and customer-focused professional with experience in front-desk operations, client support, administrative assistance, and data management. Strong communication and problem-solving skills with a passion for delivering high-quality technical support. Experienced in handling customer inquiries, troubleshooting user issues, maintaining records, and working effectively in fast-paced environments.

Currently pursuing a Bachelor of Science in Business Administration majoring in Marketing Management.

Technical Support - Vadacom Congo

(2020-01 - 2021-12)

• Provided first-level technical support to customers and end users.
• Diagnosed and resolved hardware, software, network, and connectivity issues.
• Logged and tracked incidents using ticketing systems.
• Escalated complex issues to senior engineers when necessary.
• Assisted users with system setup, configuration, and troubleshooting.
• Maintained accurate documentation of support requests and resolutions.
• Delivered excellent customer service while meeting response-time targets.

Bachelor of Science - Business Administration - National University (2021-01 - 2026-12)