Official Nick

IT professional with 8+ years of experience in technical support, systems administration, network infrastructure, hardware and software troubleshooting, CCTV, access control, server administration, and IT asset management. Experienced in providing technical support across multiple business environments, managing Active Directory, firewalls, network devices, virtualization platforms, POS systems, SAP, WAMAS, biometric systems, and CCTV infrastructure. Proven ability to troubleshoot technical issues, deploy and configure IT equipment, manage network connectivity, support end users, maintain IT infrastructure, and coordinate technical solutions across organizations.

A fast learner with strong problem-solving skills and a professional approach to supporting users and business operations.

IT Technical Support - INTERNET OF THINGS PHILIPPINES

(2024-03)

• Manage Active Directory, including user account creation, password resets, and account administration.
• Administer pfSense Firewall, including device registration and network access management.
• Manage network connectivity and Internet load balancing.
• Install, terminate, and troubleshoot network and CCTV cabling.
• Install and configure CCTV cameras and related infrastructure.
• Install and maintain PABX systems, including cable termination and configuration.
• Manage technical support requests through the Odoo ticketing system.
• Maintain IT equipment inventory and prepare audit reports.
• Register employees in biometric systems and manage card access activation and deactivation.
• Install, configure, and maintain office wireless access points.
• Install and configure VMware and Hyper-V virtualization environments.
• Perform basic Proxmox administration and management.
• Set up and configure desktop computers, laptops, and printers.
• Configure and maintain NAS storage systems.
• Provide technical assistance and troubleshooting to employees across the organization.

IT Officer - KIMSTORE ENTERPRISE

(2022-01 - 2024-01)

• Provided technical support for stores and office operations involving POS, CCTV, biometrics, and servers.
• Managed and supported SAP systems.
• Administered Active Directory and user accounts.
• Installed, terminated, configured, and maintained CCTV cabling and systems.
• Provided on-site, remote, and telephone technical support.
• Served as the technical support representative for IOC operations.
• Managed Internet connectivity and load balancing.
• Diagnosed and resolved hardware, software, network, and connectivity issues.

Technical Support Engineer - GOLDEN ABC

(2021-06 - 2022-01)

• Provided technical support for warehouse and business operations.
• Worked extensively with WAMAS (Warehouse Management System).
• Supported network infrastructure and assisted with the deployment and configuration of switches and routers.
• Set up workstations and configured systems for WAMAS operations.
• Provided support for Microsoft Outlook and email-related issues.
• Managed and configured forklift-related IT equipment and systems.
• Assisted with network and workstation troubleshooting.

Technical Support Engineer - SYSTEMANTECH INC.

(2021-01 - 2021-03)

• Managed Internet connectivity and related technical support requirements.
• Handled technical concerns through the company ticketing system.
• Conducted IT equipment inventory and audit activities.
• Provided technical troubleshooting and end-user support.
• Managed Zimbra email administration and user-related concerns.
• Assisted users with hardware, software, and connectivity issues.

IT Officer - PROMOSPHERE INC.

(2019-04 - 2020-07)

• Managed and provided technical support for QuickBooks.
• Installed and configured printers and printer management systems.
• Provided technical support for Promosphere Inc, CMOS Inc, Innovative Inc. and affiliated companies.
• Installed and configured network switches and routers.
• Performed remote technical support using Remote Desktop Connection.
• Managed and monitored Internet connectivity.
• Troubleshot hardware, software, network, and printer-related issues.

MIS / IT Staff - VICMA MARKETING CORP.

(2017-05 - 2019-01)

• Provided technical support for stores and company operations involving POS, CCTV, biometric systems, and servers.
• Installed, terminated, configured, and maintained CCTV cabling.
• Managed Active Directory user accounts.
• Provided technical support through on-site, telephone, and remote assistance.
• Administered and supported Windows Server 2012 environments.
• Provided advanced support for Microsoft Office applications.
• Diagnosed and resolved hardware, software, network, and system-related issues.
• Update Sales price and new item and change item.

Bachelor of Science - Information Technology - Samson College of Science and Technology (2014 - 2017)

Computer Hardware Servicing NC II - Samson College of Science and Technology (2010 - 2012)

Secondary Education - Holy Spirit National High School (2006 - 2010)

Primary Education - Doña Juana Elementary School (2000 - 2006)