Omar Valencia Bihag

The Housekeeping Manager oversees the daily operations of the hotel's housekeeping department, ensuring high standards of cleanliness, hygiene, and presentation throughout all guest rooms, public areas, and back-of-house facilities. This role involves managing and training housekeeping staff, monitoring performance, controlling inventory of cleaning supplies and linens, and ensuring compliance with health and safety standards.

The Housekeeping

Manager works closely with other departments to maintain guest satisfaction, promptly address service requests, and uphold the hotel's brand standards.

Housekeeping Manager - MEZZO Hotel - F. Cabahug cor. Pres. Quezon Street, Mabolo, Cebu City 6000 Philippines

(2025-04)

• Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house cleaning.
• Manage, train, and motivate housekeeping staff to ensure high performance and service standards.
• Prepare staff schedules and assign duties to ensure adequate coverage.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Address and resolve guest complaints or requests promptly and professionally.
• Monitor and control the use of cleaning supplies, chemicals, and equipment.
• Maintain proper inventory of linen, uniforms, and guest amenities.
• Coordinate with suppliers for timely ordering and replenishment.
• Maintain accurate records of staff attendance, cleaning schedules, and maintenance reports.
• Coordinate with front office, maintenance, and laundry departments for smooth operations.
• Organize training sessions on cleaning techniques, safety, and customer service.
• Promote teamwork, discipline, and professional growth among housekeeping staff.
• Ensure rooms and facilities consistently meet guest expectations.
• Respond quickly to special requests, such as extra amenities or urgent cleaning needs.
• Contribute to creating a welcoming and comfortable guest experience.

Building & Grounds Maintenance - STEEL ASIA - Cabatingan st. Poblacion, Compostela, Cebu

(2024-10 - 2025-04)

• Respond to maintenance requests promptly to ensure safety and minimize disruptions.
• Monitor and maintain fire safety systems, alarms, and emergency equipment.
• Schedule and oversee contractors for specialized repairs or renovations.
• Maintain landscaping, including mowing lawns, trimming trees/shrubs, watering plants, and weeding.
• Implement and follow preventive maintenance schedules for building and grounds equipment.
• Keep maintenance logs and records of repairs, inspections, and inventory.

Supervisor - Cleaner Specialist / Building & Grounds / Landscape - XISCO - Steel Asia Compostela, Cabatingan Street, Poblacion, Compostela, Cebu City

(2023-07 - 2024-09)

• Supervise and assist the staff in their respective assignments (cleaner specialist; building and grounds, Landscape).
• Make work schedules for the staff.
• Gather and approve DTR form and overtime form of the staff.
• Acts as safety officer to ensure avoidance of any untoward incidents to happen.
• Make accomplishment reports and present them to the Administrative Manager.
• Conduct regular meetings among the staff to address any arising issues.
• Make sure company rules and regulations are being implemented to promote smooth working environment.

Housekeeping Supervisor - Al Hada Military Hospital - Taif Region, KSA

(2017-01 - 2023-03)

• Sees that all housekeeping personnel are performing their jobs as described and assigned by the Housekeeping Manager.
• To make progress reports on new employees.
• Trains all new and old personnel on their shift of any new methods or procedures instituted by the Housekeeping Manager.
• Trains all new personnel of standard housekeeping procedures.
• Ensures that all cleaning supplies and materials are given to staff as needed.
• Ensures that all housekeeping equipment is properly maintained and cleaned.
• Ensures that occupational safety and health rules are followed and discrepancies are being reported.
• Makes routine inspections of patient rooms and keep records of each areas.
• Perform other housekeeping duties as assigned by the Housekeeping Manager.

Storekeeper Supervisor - Al Hada Military Hospital - Taif Region, KSA

(2014-07 - 2016-12)

• Oversee the procurement, storage, and inventory control of housekeeping supplies like cleaning agents, disinfectants, mops, brooms, paper towels, and waste disposal items.
• Track the quantity of supplies to ensure there are no shortages or overstocking, which could lead to waste or operational disruptions.
• Ensure that supplies are ordered in a timely manner and delivered as needed.
• Check for the proper labeling and storage of hazardous cleaning materials.
• Supervise the storekeeping team and ensure they are properly trained on inventory management, handling supplies safely, and maintaining stock levels.
• Provide guidance and ensure that staff is following safety protocols, especially when dealing with hazardous cleaning materials or equipment.
• Maintain a clean and organized store room for housekeeping supplies, ensuring that items are stored according to safety guidelines and are easily accessible.
• Ensure that items are rotated (first in, first out) to avoid expiration or waste.
• Keep accurate records of supplies received, used, and distributed to various hospital departments.
• Report on inventory levels regularly and provide recommendations for orders based on hospital usage patterns.
• Monitor and manage the budget allocated for housekeeping supplies, ensuring efficient use of resources.
• Address any special requests or urgent supply needs, especially during high-demand periods like outbreaks or flu seasons.
• Keep up to date with any changes in hospital or governmental regulations regarding supplies and disposal of materials.

Leadman / Aircon Technician - Sanvif Power Trading & Services - Liloan, Cebu, Philippines

(2012-12 - 2014-02)

• Supervising the people and the work area.
• Officer in-charge in the absence of the General Manager and the Project Coordinator.
• Assist in installing the aircon as well as cleaning each unit.
• Troubleshooting and fixing of aircon damages.
• Reports to the Manager any problems encountered at work and scouting for possible clients.
• Lead, supervise, and provide technical guidance to a team of air conditioning technicians.
• Monitor and assess the performance of team members, providing training and coaching as needed.
• Coordinate and oversee the daily operations of the team, ensuring that work is completed in a timely and professional manner.
• Monitor and maintain the stock of air conditioning parts, tools, and supplies required for repairs and installations.

Billing Clerk - Medical Insurance - Arrawdha General Hospital - Dammam, Kingdom of Saudi Arabia

(2010-09 - 2012-09)

• Review and verify patients' medical records, insurance details, and billing codes to ensure accurate billing for services rendered (e.g., consultations, diagnostic tests, medications, procedures).
• Prepare and generate detailed patient invoices and bills, breaking down charges for various hospital services.
• Ensure that all charges for hospital services are properly documented and coded according to medical coding standards (ICD-10, CPT codes, etc.).
• Bill patients for co-pays, deductibles, and out-of-pocket costs not covered by insurance.
• Verify insurance coverage and eligibility for patients to ensure that the hospital is paid for the services provided.
• Ensure that all patient accounts are properly balanced and discrepancies are identified and addressed.
• Maintain accurate and up-to-date patient billing records, ensuring that all transactions are documented appropriately.

Assistant Housekeeping Officer / Assistant Housekeeper - Ritz-Carlton Hotel - Riyadh, Saudi Arabia

(2001-04 - 2009-09)

• Clean guest rooms following the hotel's cleaning standards and procedures.
• Change bed linens and replenish guest amenities (soap, shampoo, towels, toiletries).
• Vacuum, dust, polish, and sanitize all surfaces in guest rooms and public areas.
• Report maintenance issues or damaged items to the supervisor or maintenance team.
• Remove and dispose of garbage and waste in guest rooms and public areas.
• Follow health, safety, and hygiene protocols in all housekeeping work.
• Respond promptly to guest requests and special cleaning requests.
• Maintain communication with supervisors and other staff members.
• Participate in training sessions to improve cleaning and service skills.
• Ensure that the hotel maintains its reputation for cleanliness and guest satisfaction.

Bachelor of Science - Computer Science - University of the Visayas (1997 - 2001)

High School Diploma - Bayugan National Comprehensive High School (1992 - 1996)

Elementary - Crossing Luna Elementary School (1986 - 1992)