Patrick James Delto

Integration Support Engineer and SME with hands-on experience in production support, SAP CPI interface development, API management, and middleware integrations. Proven record taking the initiative to resolve P1/P2 incidents, optimize iFlows, and perform project impact consultations. Certified SAP Developer proficient in Groovy, XSLT, REST/SOAP, and knowledgeable in SQL.

SAP CPI Consultant | Oil and Energy Company, Australia at Accenture, Inc (2023-09 – Present)

• Subject Matter Expert (SME): Served as the primary SME for integration queries, providing technical guidance and conducting project impact consultations for upcoming system changes.
• Interface Development: Built custom SAP CPI integration flows (iFlows) to enable secure and reliable data exchange across multi-platform systems.
• Proactive Initiative & Optimization: Took the initiative to identify and resolve recurring integration errors through targeted iFlow optimizations, improving system reliability and reducing incident volume.
• End-to-End Integration Support: Enhanced and maintained SAP CPI end-to-end integrations between enterprise systems (HRIS, ERP, third-party platforms) to ensure continuous data flow and business alignment.
• API & Middleware Management: Configured and supported REST, SOAP, SFTP, Mail, and RFC adapters; handled API requests, JSON/XML payloads, and response troubleshooting.
• Authentication & Security: Managed integration security protocols, including OAuth 2.0, Bearer Tokens, API keys, and SSL/TLS certificate renewals to resolve authentication failures.
• Data Transformation & Mapping: Developed and debugged complex data mappings and payload transformations using Groovy, XSLT, and graphical mapping tools.
• Incident Management & Root Cause Analysis: Conducted root cause analysis on production runtime errors, HTTP status code failures (4xx/5xx), schema validation issues, and connectivity timeouts.
• Reporting & Observability: Built ServiceNow dashboards to track incident resolution times, monitor integration health, and optimize team SLA performance.

SAP PI/PO Consultant | Food & Beverage Company, US at Accenture, Inc (2023-02 – 2023-08)

• Production Support & Incident Handling: Resolved critical P1/P2 incidents and user support tickets for high-volume enterprise integrations to ensure maximum uptime and platform stability.
• iPaaS & Cross-Platform Integration: Maintained integrations across multi-vendor environments including SnapLogic, CrushFTP, and XFlow platforms.
• Adapter & Mapping Maintenance: Configured and monitored File, IDoc, JDBC, SOAP, and RFC adapters alongside data flow configurations.
• Security Administration: Managed certificate-based authentication and secure communication across external partner networks.

BS in Electronics & Communications Engineering – University of La Salette, Inc. (2015-06 – 2020-03)