Registered General Nurse at Oryx Gulf Medical Services (2024-06 – Present)
Assignments: Alami Almomtaie Nursery (School Nurse), Arab International Academy (School Nurse), Event (Clinic Nurse), La Belle Medical Center (Dental & Derma Clinic Nurse)
- For School Clinic: provide comprehensive support for students' emotional, mental, physical, and social well-being; first aid treatment for students and school staff; administer medications to students as directed by the physician, monitoring for any adverse reactions or side effects, and ensuring that all necessary medical supplies and equipment for first aid and emergency care are readily available; maintaining accurate and up-to-date records, reports, and knowledge as per guidelines, while also promoting a culture of health and safety by identifying and intervening on actual and potential health problems.
- For Event Clinic: provide immediate first aid care for injuries and acute illnesses; perform basic life support (BLS) including CPR and AED use when required; conduct initial assessment; provide appropriate nursing interventions within scope of practice; accurately document all patient encounters, treatments and incidents.
- For Dental and Derma Clinic: assist physician with patient examinations and medical treatments; maintained cleanliness and functionality of the equipments at all times; document adverse reactions in patient charts during treatments and procedures; restocked supplies and cleaned rooms to ensure readiness for patient appointments.
Clinic Nurse/Health and Wellness Coordinator/Health Insurance Claims Specialist at Oro Integrated Cooperative (2015-02 – 2024-05)
Assignments: Company Clinic, Cooperative Assurance Center - Insurance Department
- Conducted thorough patient assessments and developed comprehensive care plans.
- Monitored vital signs and laboratory results to track health progress.
- Assisted physicians during exams and procedures to ensure optimal outcomes.
- Responded promptly to emergencies, providing life-saving interventions.
- Maintained detailed records of claim activities, including correspondence and payments.
Call Center Agent (Technical & Chat Support) at Concentrix (2014-01 – 2015-01)
- Maintain a high level of professionalism, empathy, and customer satisfaction
- Meet individual and team performance metrics (e.g., call handling time, resolution rate)
- Answer inbound calls, emails, or chats from customers seeking technical assistance
- Guide customers through step-by-step solutions in a clear and patient manner
Health Care Assistant and Enrolled Nurse at Puerto Community Hospital (2008-09 – 2013-08)
- Provide direct nursing care to patients in accordance with established policies and procedures
- Assess, monitor, and record patients' conditions and vital signs
- Administer medications and treatments as prescribed by physicians
- Assist in medical procedures and patient examinations
Staff Nurse at Tan Tock Seng Hospital (2007-12 – 2008-06)
- Assist patients with activities of daily living such as bathing, dressing, grooming, feeding and toileting
- Help in mobilizing and transfering patients safely
- Observe and report changes in the patient's condition to the registered nurse or physician
- Assist in medical procedures and patient examinations
