Senior Process Executive
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Results driven healthcare support professional with experience in prior authorization, medical records coordination, customer service, and quality analysis. Skilled in reviewing and processing authorizations, collecting and managing patient medical records, and ensuring compliance with healthcare standards and confidentiality requirements. Recognized for strong communication skills, attention to detail, and the ability to deliver excellent customer service while maintaining accuracy and efficiency in fast-paced environments.
Experienced in monitoring performance, conducting quality evaluations, and supporting process improvements to enhance client and patient satisfaction. Dedicated, adaptable, and committed to providing high-quality administrative and customer support within the healthcare industry.
Sales Representative at Felix Inc. (2013-03 – 2015-02)
Service Coordinator at Airetech Corp (2015-06 – 2015-12)
Customer Representative at Alorica (2015-12 – 2019-08)
Seasonal Quality Assurance, Seasonal Trainee
Quality Analyst at ARB Calls Facilities (2019-08 – 2021-01)
Quality Assurance at Transcom (2021-03 – 2023-09)
Senior Process Executive at Cognizant (2023-10 – Present)
Secondary – Marenoquilo National High School (2006 – 2010)
Business Management – Asian Institute of Computer Studies (2010 – 2011)
Bookkeeping NC II – Dun Bosco TVET Center (2011 – 2013)
