Queencie Serrano

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a very direct and observant person. I like to challenge myself in every action I take because I believe challenges make me more motivated and focused.

I enjoy being a multitasker and working in dynamic environments. I am adaptable, eager to learn, and always open to improving my skills through new experiences and responsibilities.

Foundevear- capital one bank fraud & dispute (financial) - Capital One Bank

(2024-02 - 2025-01)

I have been with Capital One for 11 months, where I handle disputes and fraud cases. My role involves reviewing customer claims, investigating unauthorized transactions, and ensuring that the process is resolved accurately and efficiently. I communicate with customers to gather necessary information, provide updates, and help protect their accounts from further risk.

This experience has strengthened my attention to detail, problem-solving skills, and ability to work under pressure while maintaining a high level of professionalism and customer service.

teleperformance- healthcare international account - Healthcare International

(2025-02 - 2025-06)

I found the role enjoyable and engaging, especially working with performance metrics and structured processes

IQOR- Retail Account (WALMART- SEASONAL) - WALMART

(2024-10 - 2025-01)

This role was in the retail industry and was for a seasonal account. I learned a lot about the overall process, including assisting customers with their products and providing accurate tracking information. The experience strengthened my customer service skills, problem-solving abilities, and adaptability, especially in a fast-paced environment with high call volumes and time-sensitive concerns.

Mcdonalds service crew - McDonald's

(2023)

Worked as a service crew member at McDonald's for three months, serving customers in a fast-paced environment. I assisted with order taking, food preparation, and maintaining cleanliness standards.

Elementary - Sangabriel Elementary school (2013 - 2016)

Highschool - Sta Lucia highschool (2016 - 2020)

Senior Highschool - Holychild Academy (2020 - 2023)

College undergraduate - Bachelor of science of nursing - Laguna State Polytechnic university