Germalyn Pepito

A motivated and dependable customer service professional. Comfortable working in a fast-paced, compliance-driven environment with a strong focus on accuracy, empathy, and following procedure, supporting US-based Cash App (digital wallet) customers in English.

Customer Service Advisor – Fraud & Disputes at Call center (2025-09 – Present)

Handled fraud and dispute cases specifically for Cash App, supporting US-based customers

• Answered customer calls related to fraud and dispute queries
• Followed set procedures to handle chargeback and dispute cases correctly
• Checked customer identity and account details in line with security guidelines
• Spotted and reported suspicious transactions to the relevant team
• Kept accurate case notes and records using the CRM system
• Dealt with upset or worried customers in a calm and professional manner

Waiter & Cashier at OWWA Restaurant (2017 – 2018)

• Welcomed and attended to customers in a friendly and professional manner
• Took food and drink orders accurately and communicated them to the kitchen
• Handled cash transactions and processed payments at the cashier counter
• Managed multiple tables during busy shifts, ensuring timely service
• Resolved customer concerns quickly and maintained a positive dining experience
• Worked closely with kitchen and floor staff to ensure smooth daily operations

– Alternative Learning System (ALS) (2019 – 2021)

– Muertigue National High School (2006 – 2009)