Germalyn Pepito
Customer Service Professional - Fraud & Disputes Specialist
Talent
Quezon CityMember since July 25, 2026
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About
A motivated and dependable customer service professional. Comfortable working in a fast-paced, compliance-driven environment with a strong focus on accuracy, empathy, and following procedure, supporting US-based Cash App (digital wallet) customers in English.
Experience
Customer Service Advisor – Fraud & Disputes at Call center (2025-09 – Present)
Handled fraud and dispute cases specifically for Cash App, supporting US-based customers
- Answered customer calls related to fraud and dispute queries
- Followed set procedures to handle chargeback and dispute cases correctly
- Checked customer identity and account details in line with security guidelines
- Spotted and reported suspicious transactions to the relevant team
- Kept accurate case notes and records using the CRM system
- Dealt with upset or worried customers in a calm and professional manner
Waiter & Cashier at OWWA Restaurant (2017 – 2018)
- Welcomed and attended to customers in a friendly and professional manner
- Took food and drink orders accurately and communicated them to the kitchen
- Handled cash transactions and processed payments at the cashier counter
- Managed multiple tables during busy shifts, ensuring timely service
- Resolved customer concerns quickly and maintained a positive dining experience
- Worked closely with kitchen and floor staff to ensure smooth daily operations
Education
– Alternative Learning System (ALS) (2019 – 2021)
– Muertigue National High School (2006 – 2009)
