Queenee Dauz

Results-driven operations and finance professional with 3+ years of progressive experience in commercial underwriting, credit analysis, financial analysis, and B2B relationship management. Proven ability to analyze financial statements, assess creditworthiness, evaluate DSCR, and manage high-volume loan pipelines in compliance with lending standards. Strong written and verbal communicator skilled at drafting formal credit deliverables, borrower correspondence, and partner communications.

Adept at cross-functional collaboration with banks, ISOs, and referral partners. Certified in Commercial Underwriting and Credit Analysis (2025).

Senior Director of Operations at Integrity Cap Solutions, LLC (2024-01 – Present)

• Performed end-to-end commercial underwriting on loan applications, including in-depth financial analysis of P&L statements, balance sheets, bank statements, and tax returns.
• Assessed Debt Service Coverage Ratio (DSCR) and borrower creditworthiness to determine loan eligibility and risk exposure.
• Conducted thorough financial analysis to identify discrepancies, verify income, and flag potential misrepresentation risks across borrower files.
• Produced formal credit deliverables including decline memos, credit summaries, and borrower communications in accordance with lending guidelines.
• Communicated underwriting decisions and file status updates to ISOs, bank partners, and referral sources via professional email and verbal correspondence.
• Oversaw day-to-day firm operations and internal workflows, ensuring efficiency and compliance across all departments.
• Managed B2B relationships with banks and referral partners, maintaining clear and professional communication to drive volume and retention.
• Collaborated with HR to support hiring, onboarding, and performance management for operations staff.

Business Relationship Manager at Fiscal Resource Consulting, Inc (2023-01 – 2024-12)

• Managed customer-facing processes and initiatives while contributing to business strategy development.
• Collaborated with senior executives to design and implement customer engagement strategies.
• Analyzed financial data to identify trends and develop strategies to improve customer relations and portfolio performance.
• Partnered with business owners across the United States to expand financial service offerings and ensure client satisfaction.
• Built and maintained key client relationships, proactively anticipating and addressing future requirements.

Business Relationship Coordinator at Fiscal Resource Consulting, Inc (2022-01 – 2023-12)

• Coordinated internal resources and third-party vendors to support seamless execution of business strategies.
• Created and maintained comprehensive reports, process documentation, spreadsheets, and diagrams.
• Supported operational improvements through process mapping and workflow analysis.
• Performed additional duties as assigned by management and executive leadership.

Customer Service Representative at Teletech Corp - Kaiser Permanente (2022-06 – 2022-12)

• Responded to inbound customer inquiries via phone and digital channels, delivering accurate and empathetic service.
• Researched and resolved customer issues related to health insurance coverage and benefits.
• Maintained detailed records of customer interactions and escalated complex cases appropriately.

Bachelor of Science in Accountancy – Dr. Gloria D. Lacson Foundation Colleges, Inc. (2021)