Rafael Doloso

Cisco Certified Support Technician and Computer Engineering graduate with hands-on experience in technical documentation, system testing, user support, troubleshooting, reporting, and cross-team coordination. Skilled in documenting procedures and issues, validating system behavior, maintaining accurate records, and translating technical findings into clear updates. Familiar with Windows 10/11, Microsoft 365, GitHub version control, SQL databases, Power BI, and basic network support.

Detail-oriented, proactive, and eager to develop further in systems administration, Zoho Desk, automation, CI/CD, AWS, and Docker.

Manufacturing Automation Intern at STMicroelectronics (2025-04 – 2025-08)

• Supported the testing and troubleshooting of an Automated Guided Vehicle loading and unloading system by reproducing operational issues, reviewing positioning behavior, and documenting technical findings.
• Worked with equipment operators during system testing to gather feedback, verify system behavior, and identify problems affecting reliability and daily use.
• Consolidated workability-test results and developed Power BI dashboards that helped the engineering team monitor usage, test status, and system performance.
• Documented test procedures, observed faults, troubleshooting actions, and recommended improvements for engineering review and implementation.

Bachelor of Science in Computer Engineering – Mapúa Malayan Colleges Laguna (2026-06)