Ralph Joseph Sochayseng
Implementation Consultant
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About
To impart for the future success of the company by putting the best effort and talent as key to success that will benefit the company.
Experience
Service Crew at Jollibee Corporation (2013-01 – 2014-12)
- Responsible Working Student
- Willing to work to support my financial needs.
- Resourceful and always on time
- Kind and good team member
Customer Service Representative (Seasonal Account) at Convergys (Concentrix) (2018-01 – 2019-12)
- Customer service expert
- Email support
- Data entry coder (back-office workaround)
Customer Service Representative/Team Leader (Telco Account) at Eperformax Contact Centers & BPO (2021-07 – 2023-03)
- Customer service expert
- Technical support
- Retention
- LEAP (Leadership Program)
- Acting Team Leader (supervisor)
Implementation Specialist / Time Configuration Analyst at ADP Philippines (2023-03-15 – Present)
- Can accommodate Kronos and Workforce Manager.
- Public Speaking.
- Handling Time and Attendance and everything about employees' time.
- Organizer/Coordinator.
- Part of Engagement team.
- Cohort 1 of Toast masters PH ADP.
- Trained for analysis call and client facing situations especially in training and troubleshooting.
Education
BS Business Administration in Marketing Management – The University of Manila (2013-01 – 2016-12)
– Malabon National High School (2008-01 – 2012-12)
– Tanza Elementary School (2002-01 – 2008-12)
