Carol Windell Tan

Business Analyst and Functional Implementation Consultant with extensive experience supporting loan origination, digital banking, and cloud-based core banking solutions for financial institutions. Skilled in requirements elicitation, business process analysis, functional documentation, system configuration, software testing, defect management, and solution implementation. Experienced across the end-to-end delivery lifecycle, from requirements definition and solution validation through user training and post-implementation support.

Business Analyst at Integrosys Corporation – APAC (2023-08 – 2026-08)

• Conduct requirements-elicitation sessions and stakeholder workshops and translate business and functional requirements for a loan origination system into BRDs, requirement summaries, process flows, business rules, and functional specifications.
• Analyze and document end-to-end loan origination workflows covering customer onboarding, credit assessment, facility and collateral management, multi-level approvals, and post-approval processes.
• Analyzed and translated bank-defined financial templates, credit rating scorecards, ESG and regulatory reporting requirements, questionnaires, checklists, and screen widgets into system-compatible Excel templates and field-level data mappings for system configuration, data capture, validation, and generation of completed Excel reports.
• Prepare screen mockups from existing system interfaces, coordinate feasibility assessments with technical teams, obtain client approval, and provide approved functional details for development.
• Collaborate cross-functionally with bank stakeholders and technical teams to clarify requirements, resolve functional issues, assess change impacts, and maintain alignment throughout solution delivery.
• Lead SIT and UAT for assigned modules covering the customer-facing digital onboarding portal, credit investigation and screening, property valuation, financial analysis, and credit scorecards, while supporting the overall testing process.
• Perform QA activities, including post-unit-test functional validation, defect management, fix verification, and regression testing before deployment and following major system changes.
• Conduct functional walkthroughs and user training for configured loan origination features to support user understanding, readiness, and system adoption.

Functional Consultant / Implementation Specialist at Geniusto Philippines, Inc (2019-10 – 2023-07)

• Led the implementation and configuration of mobile and web digital banking solutions supporting customer transactions, account services, payments, and financial self-service channels based on client requirements and business rules.
• Gathered and translated business requirements into workflows, system configurations, change requests, and mobile application screen mockups to support solution design and implementation.
• Collaborated cross-functionally with clients, business users, technical teams, and third-party providers to clarify requirements, resolve implementation issues, and maintain alignment throughout delivery.
• Performed API and integration testing using Postman to validate data exchange between banking applications, third-party services, and backend systems.
• Participated in coordinated end-to-end testing with banks and financial institutions following InstaPay system updates, executing transactions through digital banking channels and validating successful receipt and processing in backend systems
• Designed and executed SIT and UAT test cases covering functional, regression, sanity, and UI testing; managed defects through triage, tracking, validation, and resolution to support release readiness.
• Facilitated client UAT, system walkthroughs, and user training and prepared user guides, operational documentation, and training materials to support successful adoption.
• Provided post-implementation application support by investigating client-reported issues, coordinating resolution, and validating system changes against approved requirements.

Implementation Specialist at Oradian, Inc (2017-06 – 2019-10)

• Gathered, analyzed, and documented business and functional requirements for a cloud-based core banking platform through stakeholder discussions and business process analysis.
• Translated business needs into functional specifications, process flows, business rules, and acceptance criteria to guide system implementation.
• Collaborated with business users, operational stakeholders, and technical teams to define requirements, clarify business needs, resolve implementation issues, and maintain stakeholder alignment.
• Developed UAT plans, test cases, and test scenarios; facilitated testing and coordinated defect tracking and resolution to support implementation readiness.
• Supported change control by documenting change requests, assessing business and system impacts, and validating alignment with approved requirements.
• Supported data migration through data mapping, validation, and reconciliation of customer and transactional data.
• Analyzed and translated client-defined and regulatory banking report requirements into Excel-based templates to support system configuration and validation.
• Conducted user training, system walkthroughs, and knowledge-transfer sessions to support onboarding and system adoption.
• Provided post-implementation support by analyzing reported issues and recommending system or process improvements.

Product Development Services (PDS) Officer at Tulay sa Pag-unlad, Inc (TSPI) (2013-08 – 2017-06)

• Led development and rollout of microinsurance and educational loan products
• Developed policies and implementation guidelines for client protection initiatives, including client exit interviews.
• Managed product lifecycle activities, including product enhancement, implementation monitoring, and evaluation
• Conducted market and client research through focus group discussions, surveys, demand analysis, competitor research, client profiling, and impact assessments.
• Collaborated with cross-functional teams to ensure readiness in accounting, HR, and IT systems
• Developed training and orientation materials for field teams
• Prepared quarterly and annual reports for donor-funded projects
• Conducted primary and secondary research and data processing
• Managed product documentation and policy records
• Coordinated donor visits and stakeholder engagement activities

Program Coordinator / Sales and Marketing Specialist at Entrepreneurs Accounting Academy (EAA) (2013-01 – 2013-08)

• Maintained and updated the EAA database to support accurate recordkeeping and program administration.
• Coordinated schedules and logistics for training programs, seminars, and courses for accounting professionals and SME management teams.
• Conducted secondary research, data gathering, and data processing to support training and internal business activities.
• Assisted in preparing in-house accounting training materials and supporting documentation.
• Provided administrative and logistical support for training sessions and events.

Research Analyst at Salesify Philippines (2012-01 – 2012-12)

• Conducted outbound calls to build business relationships, qualify prospective leads, and generate interest in company products.
• Performed primary and secondary web research to gather and validate prospect and business information.
• Maintained internal systems and databases to support accurate and accessible customer and lead records.
• Conducted CRM data cleansing to improve data accuracy, completeness, consistency, and timeliness.
• Supported lead-generation activities through prospect research, lead qualification, and database management

Call Center Associate at US Autoparts (Philippines) Corporation (2009-09 – 2011-12)

• Provided shop support to automotive service businesses registered on the company's online platform.
• Maintained and updated automotive shop information and registration records.
• Monitored and verified shop registrations to ensure accurate and complete data.
• Assisted customers and participating service shops through the platform's negotiation service.
• Supported data accuracy through regular record monitoring, verification, and updates.

Bachelor of Science in Forestry (Major in Social Forestry) – University of the Philippines Los Baños (2003-06 – 2009-04)