Retail Sales Supervisor - Japan Tobacco International - Pasig, Metro Manila, Philippines
(2024-11)
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluation.
- Maintained sales staff by selecting, orienting and training [Number]full-time and part-time employees.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
Senior Product Consultant - Focus Global Inc. - Mandaluyong City
(2011-07 - 2024-02)
- Succesfully sell Tempur products by means of demonstrating expertise in product knowledge and providing outstanding customer experience using effective verbal and interpersonal communication skills.
- Handles complex customer inquiries, providing guidance and training to associates, and actively contributing to achieving sales targets.
- Supported all sales team members to drive growth and development.
- Established goals, policies and work standards to strengthen team performance and boost results.
- Identifying new business opportunities and cultivating client relationships.
Customer Care Specialist / Head Inventory Custodian - Sun Cellular - Pasay City
(2008-01 - 2011-03)
- Provide courteous and prompt assistance to customers via multiple communication channels.
- Respond to customer inquiries, complaints, and feedback in a professional and timely manner.
- Identify and resolve customer concerns or escalations, striving for first-contact resolution.
- Act as a liaison between customers and internal departments to facilitate issue resolution.
- Oversee all aspects of inventory management, including receiving, storing, and distributing products.
