Monica

Operations and retail leader with 6+ years of supervisory and management experience, including 5 years in retail store supervision. Experienced in leading teams, achieving sales targets, managing daily operations, delivering customer service, coaching employees, and improving operational efficiency. Additional experience in remote operations leadership, workflow coordination, client communication, and team performance management.

Operations Coordinator Supervisor at NovoVA Business Solutions Inc. (2024-04 – 2026-07)

• Supervised and coached a team to meet productivity and performance targets.
• Coordinated workflows and monitored timely completion of operational tasks.
• Coordinated with account managers to maintain client satisfaction and smooth operations.
• Managed CRM and operational data while supporting process improvements and reducing errors.

Store Supervisor at Electroworld Inc. (2022-02 – 2024-04)

• Led a team of 10–13 staff and oversaw daily store operations, scheduling, inventory, and performance.
• Managed inventory and monitored product availability to support smooth day-to-day operations.
• Prepared operational reports and maintained accurate store records.
• Coordinated staff schedules, task assignments, and daily operational requirements.

Store Supervisor at Shoemart Inc. (2018-12 – 2021-12)

• Supervised 8–10 employees while overseeing daily store operations and performance.
• Managed inventory, scheduling, reporting, and operational activities.
• Monitored product availability and supported accurate inventory handling and recordkeeping.

Assistant Restaurant Manager at Red Ribbon Bakeshop Inc. (2016-03 – 2018-06)

• Managed daily operations, staff scheduling, inventory, and customer service.
• Monitored inventory levels and coordinated daily activities to maintain efficient operations.

Bachelor of Science in Computer Science – Kolehiyo ng Lungsod ng Lipa (2010-01 – 2013-12)