Ran Umbao

Dedicated Operations Data Analyst with over 5 years of experience at Kraken Digital Asset Exchange, specializing in client onboarding and operational efficiency. Proven ability to develop real-time data dashboards, standardize performance metrics, and launch foundational scorecard systems. Adept at leadership, data analysis, and business intelligence, with expertise in Superset, QuickSight, and Zendesk Explore.

Eager to leverage analytical skills to drive growth and insights within a remote crypto analytics role.

Operations Data Analyst – Client Onboarding at Kraken Digital Asset Exchange (2022-03 – Present)

Transitioned into an individual contributing role, serving as the central Data Analyst for the entire Client Onboarding team.

• Developed real-time data dashboards and operational reports for the Client Onboarding division, directly driving data visibility for retail and institutional client workflows.
• Standardized, built, and launched the foundational performance scorecard system used department-wide to monitor daily operational metrics.

Head Supervisor at Kraken Digital Asset Exchange (2020-03 – 2022-02)

• Managed, mentored, and aligned 3 regional supervisors across PH and Vietnam hubs, driving cross-cultural collaboration and ensuring consistent Service Level Agreement (SLA) and Key Performance Indicator (KPI) achievements.

Operations Supervisor at Kraken Digital Asset Exchange (2017-07 – 2020-03)

• Directly supervised and coached a team of 8–10 analysts.
• Conducted regular audits of team outputs through targeted feedback and the implementation of standardized review procedures.
• Monitored real-time queue volumes and dynamically shifted team focus areas, ensuring the team consistently met or exceeded weekly processing targets.

KYC Analyst at Kraken Digital Asset Exchange (2017-04 – 2017-07)

• Executed end-to-end identity verification, risk assessment, and compliance workflows in a fast-paced, high-volume environment.
• Conducted meticulous due diligence checks on international retail accounts, identifying fraudulent documentation and mitigating potential compliance risks.

Risk and Efficiency Manager at Great Sierra Development Corporation (2015-11 – 2017-03)

• Directed risk mitigation strategies and operational efficiency frameworks for a large-scale cement logistics and distribution network.
• Optimized fleet utilization, reduced supply chain bottlenecks, minimized material losses, and implemented data-driven workflows to cut overhead costs.

Assistant Manager for Operations at CHUNGDAM Philippines (2015-02 – 2015-10)

• Supported the Operations Manager in directing day-to-day business operations, cross-account policy implementation, and high-stakes international client relations.
• Oversaw a multi-tier structure of Supervisors managing large pools of ESL educators to ensure peak service delivery and client retention.
• Collaborated closely with HR and recruitment pipelines to streamline onboarding and resolve complex employee relations issues.

Supervisor at CHUNGDAM Philippines (2013-05 – 2015-02)

• Directly managed, evaluated, and scaled a dedicated team of 10-15 ESL educators.
• Implemented daily coaching and tracking systems that consistently met or exceeded monthly account performance benchmarks.

Tutor/QA Coach at CHUNGDAM Philippines (2010-03 – 2013-05)

• Delivered premium English language instruction to international student bases (Korean and Chinese) while meticulously reviewing, editing, and providing analytical feedback on students' academic essays and written summaries.
• Evaluated audio calls and performance metrics for active tutors, delivering constructive coaching feedback that directly improved departmental lesson quality scores.

BA in Communication Arts – University of the Philippines in the Visayas (2002 – 2006)