Rayan Salvatore

Dedicated and accomplished BPO Supervisor with extensive experience in team leadership, performance management, and operational oversight. Seeking to contribute my strong organizational and communication skills to drive efficiency, ensure quality service delivery, and support organizational goals within a reputable BPO organization.

Supervisor - Conduent - Pasay

(2024-10)

• Team Management: Lead, motivate, and supervise a team of customer service representatives or claims processors to meet targets.
• Training & Development: Conduct onboarding and continuous training on health insurance policies and compliance.
• Performance Monitoring: Track performance using KPIs, provide feedback, and implement corrective actions.
• Quality Assurance: Ensure adherence to regulatory standards (HIPAA, data privacy) and conduct audits.
• Issue Resolution: Handle escalated customer complaints and complex claim issues effectively.
• Process Improvement: Identify workflow gaps to increase efficiency and accuracy in claims processing.
• Reporting: Prepare operational reports highlighting team performance and achievements to senior management.
• Compliance: Ensure full compliance with insurance industry regulations and company policies.

Translator - Freelance - Hong Kong

(2019-08 - 2024-03)

• Translation & Localization: Accurately translate documents, contracts, and technical manuals between Cantonese and English.
• Proofreading & Editing: Review materials for accuracy, grammar, and consistency while maintaining intended tone.
• Confidentiality Compliance: Handle sensitive corporate information adhering to strict data protection policies.
• Collaboration: Work closely with marketing, legal, and product teams to deliver precise translations.
• Terminology Management: Maintain glossaries and translation memory databases for corporate consistency.
• Project Management: Manage multiple assignments efficiently under tight deadlines.
• Cultural Advisory: Provide insights on linguistic nuances and cultural considerations.

Paralegal - Yip & Liu Solicitor - Hong Kong

(2010-09 - 2019-08)

• Legal Research: Conduct thorough research on laws, regulations, legal articles, and precedents.
• Document Preparation: Draft and format legal documents including contracts, pleadings, affidavits, and briefs.
• Case Management: Maintain case files, track deadlines, and ensure complete, accessible documentation.
• Client Communication: Assist in communicating with clients, witnesses, and experts for case updates.
• Filing & Documentation: Prepare and file legal documents with courts and government agencies.
• Trial Preparation: Assist attorneys by organizing exhibits, witness lists, and logistical coordination.
• Administrative Support & Compliance: Manage calendars, handle clerical duties, and conduct due diligence checks.
• Billing & Timekeeping: Record billable hours accurately to support client invoicing processes.

Translator - International Social Service - Hong Kong

(2005-10 - 2010-09)

• Translation & Interpretation: Translate written documents and provide interpretation during meetings and conferences.
• Localization: Adapt content for cultural and linguistic nuances in Cantonese-speaking regions.
• Proofreading & Quality Control: Review texts for linguistic accuracy, grammar, and adherence to high standards.
• Terminology Management: Develop comprehensive glossaries of Cantonese-specific terms and jargon.
• Cross-department Collaboration: Partner with legal, HR, sales, and product teams to accurately understand context.
• Confidentiality & Project Management: Responsibly handle confidential business data while prioritizing multiple tasks.

Senior College - Sir Ellis Kadoorie Secondary School, Hong Kong (1996-05 - 2005-07)