Lia Sobrepena
Dedicated Customer Service Representative with over 6 years of experience in BPO
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About
Dedicated Customer Service Representative with over 6 years of experience in BPO, specializing in customer support, technical assistance, and sales. Skilled in handling customer inquiries via phone with professionalism and empathy. Seeking a Virtual Assistant or Work-From-Home role where I can apply my communication, organization, and problem-solving skills to support business operations remotely.
Experience
Sales Advisor 1 at Concentrix (2025-09 – 2026-03)
- Provided customer support and sales assistance
- upsell devices and plans
Technical Support (Guide) at Sutherland Global Philippines Inc. (2023-11 – 2025-08)
- Guide Customer on basic troubleshooting for email problem
- Maintain high customer satisfaction through effective communication
- Manage multiple customer interactions efficiently
Customer Service Specialist at iQor Philippines (2022-08 – 2023-09)
- Assisted customers with account concerns and service issues
- Delivered excellent service while meeting performance metrics
Sales Advisor 1 at Concentrix (2020-01 – 2022-08)
- Provided customer support and sales assistance
- Achieved sales targets through effective communication
Technical Support Representative / Fault Manager at Transcom Worldwide Philippines Inc. (2018-01 – 2020-01)
- Resolved technical issues and guided customers step-by-step
- Documented and tracked customer concerns
Commercial Sales Consultant / Coordinator at CW Home Depot / Absolute Employment Management Solutions (2016 – 2017)
- Assisted customers with product selection
- Coordinated sales and inventory support
Cashier / Sales Assistant at Various Companies (2005 – 2016)
- Managed transactions and customer service
- Developed strong attention to detail and accuracy
Education
Bachelor of Science in Management in Management – Far Eastern Univers (2000 – 2003)
