Lia Sobrepena

Dedicated Customer Service Representative with over 6 years of experience in BPO, specializing in customer support, technical assistance, and sales. Skilled in handling customer inquiries via phone with professionalism and empathy. Seeking a Virtual Assistant or Work-From-Home role where I can apply my communication, organization, and problem-solving skills to support business operations remotely.

Sales Advisor 1 at Concentrix (2025-09 – 2026-03)

• Provided customer support and sales assistance
• upsell devices and plans

Technical Support (Guide) at Sutherland Global Philippines Inc. (2023-11 – 2025-08)

• Guide Customer on basic troubleshooting for email problem
• Maintain high customer satisfaction through effective communication
• Manage multiple customer interactions efficiently

Customer Service Specialist at iQor Philippines (2022-08 – 2023-09)

• Assisted customers with account concerns and service issues
• Delivered excellent service while meeting performance metrics

Sales Advisor 1 at Concentrix (2020-01 – 2022-08)

• Provided customer support and sales assistance
• Achieved sales targets through effective communication

Technical Support Representative / Fault Manager at Transcom Worldwide Philippines Inc. (2018-01 – 2020-01)

• Resolved technical issues and guided customers step-by-step
• Documented and tracked customer concerns

Commercial Sales Consultant / Coordinator at CW Home Depot / Absolute Employment Management Solutions (2016 – 2017)

• Assisted customers with product selection
• Coordinated sales and inventory support

Cashier / Sales Assistant at Various Companies (2005 – 2016)

• Managed transactions and customer service
• Developed strong attention to detail and accuracy

Bachelor of Science in Management in Management – Far Eastern Univers (2000 – 2003)