Raymond Maranoc

Results-driven Team Manager with over 16 years of experience in trading services and sports betting operations. Proven expertise in event settlement, odds management, and handling complex escalations while maintaining high levels of accuracy and efficiency. Skilled in leading teams, managing KPIs, and optimizing workflows to meet business objectives.

Adept at coordinating with international stakeholders, including UK counterparts, to ensure seamless operations. Known for strong analytical thinking, problem-solving abilities, and delivering consistent results in fast-paced environments.

Team Manager | Trading Services - WHG Customer Services Phil., Inc. - Paranaque City

(2019-08 - 2026-02)

Length of Service: 6 year & 5 months

• Led a team responsible for accurate event settlement and results processing across multiple sports markets.
• Ensured correctness of all queried and escalated bets, maintaining high accuracy standards.
• Managed real-time retail pricing updates in line with market movements.
• Identified and resolved palp errors and resettlement issues, including recovery of overpaid winnings.
• Handled complex escalations from customer service teams, ensuring timely and accurate resolutions.
• Monitored and resolved negative balances resulting from trading or settlement discrepancies
• Developed and managed team schedules, including PTO approvals to ensure full manpower.
• Tracked and evaluated team KPIs such as accuracy, attendance, and overall performance.
• Acted as trader for Basketball, Volleyball, Ice Hockey, Table Tennis, and e-Soccer markets.
• Specialized as a Tennis trader, managing pricing and event settlements.
• Collaborated with UK-based teams to maintain seamless trading and settlement processes

Operations Support – Sports Bet - WanFang Technology, Inc.

(2019-04 - 2019-07)

• Ensured accuracy of event settlements and results
• Gathered references to validate event outcomes
• Reported issues related to events
• Assigned tasks and events to team members
• Verified event results using supporting data

Operations Team Leader - Tri7 Solutions, Inc.

(2017-05 - 2019-03)

• Maintained backend and frontend system functionality
• Tested betting strategies to determine profitability
• Conducted trading in horse racing

Senior Supervisor - Wise Knight Technology, Inc.

(2015-01 - 2017-04)

• Evaluated staff performance and delegated responsibilities
• Ensured tasks were completed efficiently and accurately
• Approved schedules and various leave requests
• Suggested and implemented system improvements
• Conducted quality checks before production deployment
• Reported system issues to IT teams

Junior Supervisor - Wise Knight Technology, Inc.

(2013-06 - 2014-12)

Head Team Leader - Unbridled, Inc.

(2010-08 - 2012-12)

• Monitored daily operations
• Ensured quick resolution of operational issues
• Assigned tasks and supervised staff

Bachelor of Science - Electronics and Communications Engineering - Technological University of the Philippines – Manila (2005 - 2010)