Rechiel Teclere-Sinining

Dedicated Healthcare Customer Service Representative with proven experience supporting patients, providers, and insurance representatives in high-volume, HIPAA-compliant environments. Skilled in resolving billing inquiries, verifying insurance coverage, and processing claims with accuracy and care. Strong track record of achieving 95%+ CSAT scores while maintaining full compliance with healthcare documentation standards.

Complements this with additional CRM and back-office experience across telecommunications and real estate, bringing versatile administrative and customer support skills to healthcare-focused roles.

Healthcare Customer Service Representative - IBEX Global Solutions

(2025-01 - 2026-02)

Managed healthcare client accounts, supporting high-volume patient, provider, and insurance inquiries while maintaining HIPAA compliance and quality SLAs.

• Handled 80+ inbound/outbound calls daily from patients, providers, and insurance representatives
• Resolved billing inquiries, claims issues, and payment discrepancies, consistently achieving 95%+ CSAT scores
• Verified insurance coverage and processed claim status updates with zero data entry errors
• Documented all client interactions in CRM systems with full HIPAA compliance
• Escalated complex cases to specialized teams, reducing average resolution time by 20%
• Educated patients on healthcare plans, benefits, and coverage options, improving first-call resolution rates

Comcast Back-Office / Sales Support - VXI Global Holdings

(2023-01 - 2025-01)

Processed customer leads and managed end-to-end order fulfillment using Salesforce CRM and ACSR tools in a back-office environment. Reviewed and validated documents in Workbench to ensure accuracy, completeness, and compliance with company guidelines. Handled high-volume tasks with strong attention to detail and timely processing of customer requests.

• Processed assigned customer leads in a back-office environment using Salesforce CRM
• Reviewed and validated documents uploaded in Workbench to ensure completeness and accuracy
• Managed end-to-end order processing using ACSR tools and Salesforce systems
• Completed customer orders efficiently while maintaining accuracy and compliance with company guidelines
• Coordinated with internal systems and workflows to ensure timely resolution of customer requests
• Handled high-volume tasks with strong attention to detail and time management

Technical and Billing Support– Telco Account - VXI Global Holdings

(2022-01 - 2023-01)

• Handled high-volume inbound/outbound calls for billing, payments, account updates, and mobile/internet troubleshooting
• Retained at-risk customers by resolving complaints and offering tailored solutions, contributing to a 10% churn reduction
• Consistently met and exceeded KPIs including AHT, CSAT, and First Call Resolution targets
• Maintained accurate CRM documentation for every customer interaction

Transaction Coordinator - Arphine Real Estate

(2019-01 - 2020-03)

• Coordinated and scheduled client appointments, property showings, and open houses for a team of 5 agents
• Prepared and organized contracts, agreements, and disclosure documents with high accuracy
• Maintained CRM databases with up-to-date client, lead, and property information
• Conducted basic market research and comparative market analysis (CMA) to support agent decisions

Holy Cross of Davao College